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B.S. Information Technology
STI College Cubao
More Info About Me
I am a dedicated and personable Customer Service Representative with over 6 years of experience in delivering exceptional customer support. Skillful at handling inquiries, resolving issues efficiently, and ensuring customer satisfaction. Driven by a passion for delivering exceptional service and fostering positive customer experiences. I possess an adventurous spirit and a strong willingness to learn new things.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2024
Cognizant Technology Solutions Philippines
(Senior Process Executive)
Sharecare Advocacy Account, handled medical claims from providers. CareLinx.com by Sharecare Account, conducted searches for caregivers in the client’s area and provided support to clients and caregivers encountering login difficulties.
2018
-
2021
Optum Global Solutions
(Customer Service Representative)
Medicare and Retirement (Part D) Account, managed interactions with providers and members regarding their medical and prescription claims, as well as benefits inquiries.
2021
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2022
SunLife Financial Inc.
(Customer Service Representative)
SunLife Canada Group Insurance Account, managed customer service inquiries regarding client's group medical and dental coverage, including claims, and general inquiries and managed technical support for website and mobile application users.
2016
-
2017
Alorica Philippines, Inc
(Customer Service Representative)
Amazon.com Account, managed customer service inquiries related to tracking the client's packages, assisting clients in placing orders, and provided support to clients encountering login difficulties. Zappos.com Account, managed customer service inquiries related to tracking the client's packages, assisting clients in placing orders, provided support to clients encountering login difficulties and provided assistance to clients' inquiries through chat and email support.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.