Dynamic, self-motivated, and proactive professional with over 5 years of experience in providing quality Client, Customer & Training Services to clients across the Pacific as well as providing comprehensive communication and quality call handling training to prepare subordinates and new hires to accomplish and meet specific goals and objectives set by company standards. Results-driven, solutions-focused, and committed to generating results that are at par or beyond company
expectations.
Cebu Institute of Technology University
● Creating and maintaining the company's brand with social media marketing tools.
● Using the company's social media accounts to interact with consumers.
● Analyzing the company's digital marketing plan and social media strategy, detecting strategic weaknesses, and offering improvements recommendations.
● Investigate social media trends and advise management of any changes that impact the company's marketing efforts.
● I help business owners plan, create, and implement their SEO (Search Engine Optimization) strategies.
● Work on improving organic search and increasing ROI (Return of Investment).
● Keep track of redirection, click rates, bounce rates, and other key performance indicators.
● Prepare and present reports regularly.
● Suggest improvements in process and productivity optimization.
● Keep up with the most recent SEO and digital marketing developments and best practices.
● Assisting bank clients on how to save and educate the importance of life insurance.
● Assist after-sales concerns and cross sell BPI products.
● Provide excellent Customer Service to all bank clients.
● Performing a financial health check to assist clients in achieving their life goals.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.