2012
Bs Tourism and Hospitality Management
Lyceum of the Philippines University-Batangas
"The Virtual Alchemist: Transforming Your Workload into Gold"
Hello! I'm your "Virtual Alchemist". A skilled and dedicated Virtual Assistant with extensive experience in the Business Process Outsourcing (BPO) industry. With a track record of delivering exceptional support and exceeding client expectations. I bring exceptional efficiency, professionalism, and expertise to every task at hand. With years of experience in providing top-notch virtual assistance, I am adept at handling diverse administrative and organizational responsibilities with finesse.
I always believe that a remarkable individual with a unique story and a world of potential embodies a captivating blend of qualities, talents, and experiences that make them truly special. I am a person who is driven by passion and continuously seeks opportunities for personal growth and self-improvement. I am a person with a genuine curiosity and an insatiable thirst for knowledge. I always love to embrace new challenges.
I have worked in a BPO industry for more than 5 years, which equipped me with a deep understanding of industry best practices. Having spent significant time in the BPO industry, I have understand the importance of professionalism, confidentiality, and maintaining a positive attitude even in demanding situations. I have mastered the art of effective communication, both written and verbal, and is adept at interacting with clients, customers, and colleagues alike. I have a keen eye for detail, exceptional organizational abilities, and a knack for multitasking, allowing them to seamlessly navigate the fast-paced world.
Beyond my technical skills, I possesses a genuine passion for delivering exceptional service ensuring that deadlines are met, targets are achieved, and clients' expectations are exceeded.
In summary, I am a skilled virtual assistant with a wealth of BPO experience. My proficiency in managing tasks, exceptional communication abilities, and commitment to customer satisfaction make me an invaluable asset to any team or organization. So prepare to experience unparalleled support and efficiency as I employ both my Virtual assistance experience and BPO expertise to enhance your business operations.
Get ready for a seamless and productive collaboration as you leverage my skills and dedication to achieve your goals!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Social Media Engagement
Online Bookkeeping
Certificates
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My Experience and Education
2021
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2023
Teleperformance
(Technical / Customer Support Representative)
Providing technical and customer support, email handling, and doing daily reports
July 05, 2023
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December 2023
GogoCosplay
(Social Media Manager)
Social Media Strategy Development
• Optimizing the use of social media channels to reach target audiences.
Content Creation & Management
• Creating and overseeing engaging, relevant, and high-quality content for all social media platforms.
• Producing written, visual, and video content (e.g., posts, graphics, infographics, and videos) tailored to each platform.
• Ensuring the content aligns with brand voice and objectives.
• Scheduling and posting content using social media management tools.
Audience Engagement & Community Management
• Responding to comments, messages, and mentions on all social media platforms promptly and professionally.
• Monitoring brand sentiment and address any negative feedback or complaints promptly.
• Developing strategies to increase interaction and engagement (likes, shares, comments, etc.).
2021
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2023
Rosario Batangas Food Trip https://www.facebook.com/groups/832469204329835/?ref=share_group_link (1.9k Followers)
(Social Media Manager/ Community Manager)
Building and nurturing a strong online community by actively engaging with followers, responding to comments, addressing inquiries, and resolving issues. Encouraging user-generated content and fostering a positive brand image through community interaction.
2023
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2023
V5 Forex Trading PH https://www.facebook.com/v5forextradingph (312 Followers)
(Social Media Manager)
Managing and monitoring social media accounts on platforms such as Facebook, Twitter, and others. This includes posting regularly, responding to comments and messages, and fostering meaningful interactions with followers.
2021
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2023
Little Kitchen by Reignh
(Social Media Manager)
Managing and monitoring social media accounts on platforms such as Facebook. This includes posting regularly, responding to comments and messages, and fostering meaningful interactions with followers.
2020
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2022
Freelancer
(Data Entry Specialist)
Responsibility is to input and update data using various software applications, spreadsheets, or database management systems. This may involve entering alphanumeric data, numerical figures, text, or other relevant information.
2019
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2021
Alorica
(Customer Service Representative)
Providing customer support
2016
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2018
Teletech
(Customer Service Representative/ Technical Support Representative)
Handles all customers account providing customer support
My Services
Data Entry / Encoder
Inputs data into computer systems or databases accurately and efficiently
Online Bookkeeping
managing and maintaining financial records and transactions using digital tools and software . It involves recording, or
Social Media Marketing
Promoting products, services, or brands on social media platforms to reach and engage with a target audience.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.