Humanities and Social Sciences
Sapang Biabas Senior High School
Sapang Biabas Senior High School
Provided dedicated support to key UPS Accounts through email and outbound
calls, resolving complex issues related to tracking, billing, and claims. Managed the whole
resolution process, maintained case ownership, and ensured timely follow-ups. Accurately
documented each customers’ interactions and recommended appropriate UPS solutions to
improve service efficiency and client satisfaction.
Provided customer service and sales support for AT&T products and services.
Handled inquiries about billing, account management, and technical issues, recommending and
selling new products and plans, troubleshooting issues, and managing customer accounts while
de-escalating customer concerns and ensuring a positive service experience.
Handled AT&T’s Integrated Service Model (ISM) accounts, providing customer
support for combined AT&T Mobility and DirecTV services. Assisted with billing, account
management, technical troubleshooting, service installations, and sales while ensuring excellent
customer satisfaction in a fast-paced environment.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.