2018
Humanities and Social Sciences
Sapang Biabas Senior High School
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2023
Alorica Philippines Inc.
(UPS Preferred Customer Associate (Back Office))
Provided dedicated support to key UPS Accounts through email and outbound
calls, resolving complex issues related to tracking, billing, and claims. Managed the whole
resolution process, maintained case ownership, and ensured timely follow-ups. Accurately
documented each customers’ interactions and recommended appropriate UPS solutions to
improve service efficiency and client satisfaction.
2021
-
2022
Sutherland Global Services
(Account Associate (AT&T MSS))
Provided customer service and sales support for AT&T products and services.
Handled inquiries about billing, account management, and technical issues, recommending and
selling new products and plans, troubleshooting issues, and managing customer accounts while
de-escalating customer concerns and ensuring a positive service experience.
2019
-
2020
VXI PH
(Customer Service Representative (AT&T ISM))
Handled AT&T’s Integrated Service Model (ISM) accounts, providing customer
support for combined AT&T Mobility and DirecTV services. Assisted with billing, account
management, technical troubleshooting, service installations, and sales while ensuring excellent
customer satisfaction in a fast-paced environment.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.