2018
Bachelor of Science In Hotel and Restaurant Management
DOMINICAN COLLEGE OF TARLAC
More Info About Me
I’m a highly motivated and detail-oriented Customer Service Professional with extensive experience in appointment setting, data management, and client support. With a strong background in both Australian and U.S.-based accounts, I’ve developed a solid track record in resolving issues, handling high call volumes, and ensuring quality assurance through audits and data accuracy. Known for my organizational skills, calm demeanor under pressure, and dedication to providing excellent service, I thrive in fast-paced environments and take pride in building strong relationships with both clients and team members.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2023
BEEPO
(SERVICE APPOINTMENT SETTER / CUSTOMER SERVICE REPRESENTATIVE)
Provided end-to-end support for service scheduling by answering calls,
coordinating technician availability, and booking appointments accurately. Delivered
excellent customer service while managing client concerns and maintaining timely entries in
the system. Handled high-volume data encoding using Laserfiche, ensuring accuracy and
efficient retrieval. Conducted audits of technician work, documented findings, and
collaborated with the quality control team to develop auditing protocols that upheld
company standards and improved service quality.
2018
-
2021
SITEL
(CUSTOMER SERVICE REPRESENTATIVE)
Provided support to U.S.-based clients by handling inbound and outbound calls
related to healthcare inquiries and insurance claims. Responsible for resolving customer
complaints, explaining billing statements and EOBs, and guiding clients through the claims
submission process. Ensured accurate information on outstanding balances and claim statuses,
while delivering prompt and empathetic service to maintain high customer satisfaction.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.