Associates
Accountancy
University of Mindanao
More Info About Me
Hi, I'm Kaye. I am a hardworking individual with strong organizational skills and efficient workload prioritization through effective time management. I have a receptive and inquisitive mind, always eager to learn and open to acquiring new skills. I have undergone training in various niches to hone my knowledge and equip myself for excellence.
I excel in both team collaboration and independent work, maintaining focus and meeting deadlines even in challenging situations.
Currently, I am seeking a stimulating role where I can apply my abilities and contribute to the organization's success.
My Skills and Competencies
Bookkeeping
Email Marketing
Lead Generation
Customer Service Representative
Certificates
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My Experience and Education
2016
-
2024
AwesomeCX
(Customer Service Representative- Tier 2 Specialist)
Escalations/Supervisor Requests
Placing Orders and Billing Inquiry
Initiating Check Refunds/Check Refund Status
Tracking Orders
Reshipments
Retention
Upselling services and products
Further Investigation of Suspicious Activities Reported by Tier 1
Effectively communicated with back-office
teams to escalate and resolve customer concerns
Mentored and coached Tier 1 agents
2016
-
2016
Convergys
(Customer Service Representative)
Assisting customer with product inquiries
Assisting customer with billing complaints
2015
-
2015
Teleperformance
(Sales Representative/Customer Service Representative)
Booking Assistance
Resolving customer complaints related to bookings
Customer Inquiries regarding bookings
2014
-
2014
Callbox
(Lead Generation & Email Marketing)
Collect information from potential leads| Emailing Leads
My Services
Lead Generation
The process of identifying and attracting potential customers (or "leads") for a business's products or services.
Virtual Assistant
Perform various administrative tasks, including answering emails, scheduling meetings and making travel arrangements.
Email Marketing
To engage with customers, nurture leads, and drive sales.
Data Entry Specialist / Web Researcher
Gathering data, input it into databases, and ensuring precise records of important company information are maintained.
Customer Service Representative
I am a detailed, hard-working professional with more than 9 years of experience in customer service.