Hey I am Kriselyn

More Info About Me

Hi! Im Kriselyn! Your go-to gal to your Social Media Management and Content Creation!

I am highly organized person. I always take notes, and I use a series of tools to help myself stay on top of deadlines. I like to keep a clean workspace and create a logical filing method so I’m always able to find what I need. I find this increases my efficiency and effectivity
I am ambitious and driven. I thrive on challenges and constantly set goals for myself, so I have something to strive toward. I’m not comfortable with settling, and I’m always looking for an opportunity to do better and achieve greatness.

I'll be your next ROCKSTAR VA!

Kriselyn Q Decena-Dionisio
General Trias, Philippines
selenedecenadionisio@gmail.com
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Social Media Management
Social Media Marketing
Data Entry
Content Creation
Customer Service
Executive Assistance
Calendar Management
Email Management
Payroll and Benefits
Invoicing
Operations Management
Research
Operations Management
Scheduling

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2017-2019
Masters Degree in Business Administration

Taguig City University
Undergrad with 30 subject units

PUBLICATION
Evaluation of Entrepreneurial Awareness and Skills of College of
Business Management Students at Taguig City University

Presented at Khởi Nghiẹp đổi Mới Sáng Tạo Quôc Gia - International
Conference for Young Researchers in Economic and Business – ICYREB 2018
Học viẹn Tài chính (Academy of Finance), Hanoi Vietnam, October 30, 2018
Startup and Innovation Nation – Page 44
ISBN: 978-604-79-1930-7

2009-2013
Bachelor of Science in Hotel and Restaurant Management

Academic Scholar from 1st year to 4th year
Dean's Lister
Academic Achiever

2021 - 2022
TaskUs
(Customer Service Representative)

-Payroll and Benefits Specialist
-Providing information and answering employee/employer questions about payroll-related matters.
-Performs quality checks of benefits-related data.
-Assists employees regarding benefits claim issues and plan changes.
-Distributes all benefits enrollment materials and determines eligibility.
-Enrolls employees with carriers and processes life status changes.

Jan 2021 - 2022
Kaye Crafts
(Owner/ Social Media Manager/ FB Ads Specialist)

Ensure that the inquiries are answered within the hour
Handmade orders and manages the inventory and packaging
Handle the content creation and calendar planning of posts
Check insights and boosts posts if needed
Create ads for additional engagement and orders

2014 - 2021
Jollibee Foods Corporation
(Assistant Restaurant Manager 3)

-Effectively managed teams of over 200 employees in 7 store locations in the Philippines.
-Developed intensive, ambitious business strategies, short-term goals, and long-term objectives.
-Manage overall shift operation (floor control)
-Conducts training and certifies crew on their stations
-Strictly implement crew motivational programs and disciplinary actions
-Ensure a delightful experience for every customer during shift duties
-Develop and implement plans for continuous service improvement by following standard spiels and time frames and using various feedback tools

Oct 2022 - Jan 2023
vAgency
(Social Media Manager | Operations Manager)

My tasks revolves around developing and implementing social media strategies to enhance brand visibility, engagement, and reputation. I manage social media channels, and monitor brand mentions, comments, and messages. I analyze performance metrics to track the effectiveness of campaigns, identify trends, and optimize content strategies accordingly.
--
I oversee the day-to-day activities of the organization, ensuring smooth functioning and efficiency. My responsibilities include strategic planning to align operations with business objectives, process improvement to streamline workflows, and resource management to optimize human, financial, and material resources.

Feb 2023 - November 2023
Rolling Creme
(HR Manager | Payroll Officer | Operations Manager)

My tasks includes recruitment and staffing to ensure the shop is adequately staffed with qualified and motivated individuals. I oversee the hiring process, conduct interviews, and onboard new employees, ensuring they receive proper training and support.
Furthermore, I oversee performance management processes, including conducting employee evaluations and providing feedback and coaching to support employee growth and development. I also handle disciplinary actions or terminations when necessary, always ensuring fairness and adherence to company policies and procedures.
---
I handle customer service operations, ensuring that customers receive prompt and friendly service, addressing any concerns or complaints, and striving to enhance the overall customer experience. I may also be involved in marketing and promotional activities, collaborating with the marketing team to develop strategies to attract and retain customers.

Furthermore, I oversee staff scheduling and training, ensuring that the team is properly trained and equipped to perform their duties effectively. I also monitor employee performance, provide feedback and coaching as needed, and handle any staffing issues or disciplinary actions in accordance with company policies and procedures.

May 2023 - Jan 2024
HEED Inc
(Operations Manager)

As the Operations Manager in a VA (Virtual Assistant) agency, my responsibilities encompass several critical areas to ensure the smooth functioning of the business:
Hiring and Screening: I am responsible for the recruitment process, from screening potential candidates to conducting interviews and selecting the best fit for the agency. This involves assessing skills, experience, and cultural fit to ensure a cohesive and effective team.
Systems and Workflows: I design and implement efficient systems and workflows to streamline operations and maximize productivity. This includes utilizing project management tools, communication platforms, and other software to facilitate seamless collaboration and task management among team members.
Standard Operating Procedures (SOPs): I develop and maintain SOPs to document best practices and procedures for various tasks within the agency. This ensures consistency, clarity, and efficiency in operations, enabling team members to perform their roles effectively and meet client expectations.
Payroll: I oversee payroll processes, ensuring accurate and timely payment to all team members. This involves calculating wages, managing timesheets, and coordinating with finance or accounting departments to facilitate payroll processing.
Invoice and Billing of Clients: I manage invoicing and billing procedures for client projects and services. This includes generating invoices, tracking payments, and following up on outstanding balances to ensure timely and accurate billing.

Feb 2023 - March 2024
Salva Atelier
(Executive Assistant | Brand Manager)

As the Executive Assistant and Manager at Salva Atelier, my responsibilities span various crucial aspects of the business to ensure its smooth operation and client satisfaction:

Billing, Invoicing, and Payments: I oversee the billing and invoicing process, ensuring accuracy and timeliness in generating invoices for clients and tracking payments. This involves coordinating with the finance department, updating records, and following up on outstanding payments to maintain healthy cash flow.
Supplier Communication and Material Procurement: I liaise with suppliers to procure necessary materials for our projects. This includes negotiating prices, placing orders, and ensuring timely delivery of materials to meet project deadlines and quality standards.
Client Communication and Inquiry Handling: I serve as the primary point of contact for client inquiries and messages. I respond promptly to client inquiries, addressing their concerns, providing information about our services, and ensuring a high level of customer satisfaction through clear and timely communication.
Appointment Setting: I manage the business owner's calendar and schedule, coordinating appointments, meetings, and events to optimize their time and prioritize tasks effectively. This involves scheduling appointments with clients, suppliers, and other stakeholders, ensuring that all parties are well-informed and prepared for meetings.

What I offer

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Executive Assistance

As an experienced Executive Assistant with a proven track record of providing high-level support to C-suite executives,

Operations Management

As an operations manager, I oversee the day-to-day activities of the organization, ensuring smooth functioning and effic


Works

Let's work together !

I am available for freelance projects.
Hire Me

Let's get in touch!

Address :
General Trias,
Philippines
Email :
selenedecenadionisio@gmail.com


Copyright © Myprofile.ph

Copy Right By Kriselyn Decena-Dionisio | ALL RIGHTS RESERVED