2008
Bachelor of Science in International Management and Entrepreneurship
St. Paul University Quezon City
More Info About Me
An experienced Customer Service Specialist with a positive attitude who can work under pressure. Decision Making, problem solving and multitasking are few skills that I’ve acquired as CS Specialist. Consistently passing scorecards and meeting deadlines and a consistent awardee.
I might be new in a pure Virtual setup role but I believe I am well equipped with the skills set required for a position. I can definitely manage because this is a familiar environment for me since my present company is already on a hybrid setup.
I would love and very open to learn new niches aside from Customer Service like Amazon FBA, bookkeeping and real estate. Trained for General Virtual Assistant, Lead Generation and Email Marketing. Currently under up-skill training for Amazon FBA and still willing to learn more about different niches.
Update: currently working part time as a clinical assistant
My Skills and Competencies
Lead Generation
Email Marketing
Customer Service
Data Entry
Certificates
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My Experience and Education
December 21, 2023
-
Present
Laracuente Healthcare Associates
(Clinical Assistant)
• Appointment setter
• Addressing patient inquiries
• Collections
2010
-
2023
Ingram Micro
(Customer Service Specialist)
• provides return authorization to resellers
• investigates and processes claim requests
• responds to customer’s request via phone or email
• communicates with reseller, carrier and manufacturer.
2009
-
2010
Convergys
(Collections Care Representative)
• provides financial guidance
• accountable for compelling delinquent debtors to reimburse past due bills
• process payments over the phone
• provides exceptional Customer Service while focusing on reconciling customer accounts and payments
My Services
Customer Service
Answering calls/emails, addressing customers’ questions about products and services
Lead Generation/Email Marketing
Responsibilities & duties: Research, track, maintain and update leads.
Data Entry
Compiles and verifies data to ensure accuracy while appropriately formatting it.