2008
Bachelor in Elementary Education
Cainta Catholic College
More Info About Me
Hi, this is Katrina Jose and you can call me TJ. I’m a music lover, I do love reading books and that’s the reason why I’ve learned a lot from it. I always wanted to learn new things. After my school year, I started to work in corporate job and other line of businesses. As time pass by, realized that whatever you want to achieve in life, you can get it and there is nothing impossible to achieve it.
My Skills and Competencies
Facebook Ads Manager
Customer Service Representative
Product Researcher
Social Media Management
Data Entry
Certificates
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My Experience and Education
2019
-
2021
Transcosmos Asia Philippines
(Customer Service Representative and Subject Matter Expert)
Assisting customers in their orders online (delivery details, order status & bills). Also, assisting and teaching new hired agents in different strategies to do the daily tasks.
2016
-
2018
Stellar Philippines
(Data Entry and Chat Representative)
Helping Australian customers with their electricity issues and application. (bills and status)
2015
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2016
Transcom World Wide
(Customer Service Representative (Escalations Team))
Assisting Australian customers with their washing machine technical issues and offered replacement if needed.
2013
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2015
Premiere BPO
(Data Entry and Subject Mater Expert)
Inputs important details of winning contractor on each building projects, pre-bid meetings details into system. Also, manage agents performance, monitor their daily tasks and sending reports to the manager at the end of shift.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.