DJ Bakes and Brews https://www.facebook.com/djbakesandbrews (1.1K followers)
(Social Media Manager)
• Using social media marketing tools to establish and uphold the brand of the business
• Developing social media marketing initiatives in collaboration with marketing experts
• Using the company's social media accounts to communicate with customers and other stakeholders
• Evaluating the company's social media and digital marketing plans, seeing areas for development, and providing strategic advice
• Studying social media trends and updating management on any changes that affect the business's marketing initiatives
• Setting key performance indicators (KPIs) for social media campaigns, such as goals for a specific number of shares or likes, and evaluating the campaign's success in relation to the KPIs.
Teleperformance
(Customer Service Representative)
• Take care of a lot of incoming calls
• Obtain sales leads
• Identify and evaluate customers' wants
• Through open and participatory communication, establish long-lasting relationships and trust with customer accounts.
• Provide true, accurate, and comprehensive information by utilizing the proper techniques and instruments
• Reach sales quotas for the personal/ customer service team
• Deal with client complaints, offer suitable answers and alternatives promptly, and follow up to ensure resolution
• Maintain customer interaction logs, handle client accounts, and document filings
• Obey communication protocols, rules, and regulations
• Go above and above to engage the audience