2015
Hospitality Management
Hospitality Mangement
More Info About Me
Diligent, self-driven, and knowledgeable with more than 3 years of expertise in various personal assistant tasks. Recognized for analyzing operational needs, boosting revenues, and maintain customer satisfaction. Resourceful and well-organized, with a proven track record in team building and leadership. Likes cats, the ocean, and good books.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
SEO
Certificates
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My Experience and Education
2019
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2022
USA Injury Network
(Team Manager)
• Delivers feedback to the client daily about the operation.
• Responsible in planning weekly employee schedules, determining appointment lengths.
• Trains and monitors new team members progress by coaching and developing them for improvement, as well as providing on-the-job training as needed.
• Ensures that the assigned tasks to the agents are completed within specified timeframe and with a minimum number of errors or omissions.
• Maintenance of the CRM and ensuring all information is recorded, updated and accurate at all times.
2020
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2020
Prodent Search Inc.
(Researcher / Data Entry Specialist)
• Enters data by inputting alphabetic and numeric information using an established procedure and through a detailed web based surface.
• Verifies entered data by reviewing, correcting deleting, or reentering data, combining data from multiple web based systems when information is incomplete.
• Maintains operations by following policies and procedures, reporting needed changes.
2018
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2019
Lexington Law Firm
(Quality Assurance Specialist)
• Listens to call recordings in order to maximize lead conversion and customer satisfaction.
• Assist with enhancement of training curriculums and performance measurement tools.
• Monitor calls to ensure service scripting is followed.
• Create quality reports for supervisors, and management on individual agents to suggest actions for improvement.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Specialist
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google