Hey I am Katriena

More Info About Me

I am a very passionate person with my work and with everything that I propose, that is why I am sure that working with your team we will be able to carry out any project, I am responsible, reliable, punctual and I work and learn quickly.

Katriena Delos Santos Mercado
Roxas, Isabela, Philippines
Freelancer
View Work Hire Me

My Skills and Competencies

Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2014
BSBA-MARKETING MANAGEMENT

PHILIPPINE SCHOOL OF BUSINESS ADMINISTRATION

2019 - 2024
BBRAUN AVITUM PHILIPPINES INC.
(Medical Admin Assistant)

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting
visitors.
• Executed record filing system to improve document organization and management.
• Created and maintained databases to track and record customer data.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and
implementing secure filing systems.
• Improved document organization with thorough file maintenance, archiving outdated records
as necessary for efficient retrieval when
needed.
• Delivered excellent customer service through prompt responses to client inquiries, addressing
concerns effectively, and building strong
relationships.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Record all sales transactions in assigned Units:
• Submit sales report daily; coordinate with accounting department regularly.
• Assist the Regulatory Compliance Officer.
• Completes daily sales report on time with accuracy and carries out instructions:
• Manage up-to-date unit’s sales records by sending and documenting all relevant transactions.
• Communicate and interacts with Head Nurse and Admin Staff;
• Assist patient(s); answers phone calls and queries;
• Handle all payments and accurately record daily payment activities;
• Maintains patient individual account records;
• Assist in enforcement of stringent credit policies; routinely call patients;
• Update inventory list;
• Deposit cash sales on time;
• Perform other functions that may be required from time to time.
*We also do filing of claims in Philhealth for the dialysis sessions of the Patients.
• We use Eclaims Portal for Filing it in Philhealth.
• Check their records and validate it in Philhealth Portal.

2016 - 2018
LAND BANK OF THE PHILIPPINES
(Bookkeeper)

• Reduced financial discrepancies through transaction monitoring and management.
• Filed invoices with processed checks to maintain orderly accounting filing system.
• Assisted bookkeepers in providing support documentation required for audits.
• Obtained revenue and paid invoices by verifying and completing payable and receivable
transactions.
• Reconciled financial data to maintain accurate account balances and support compliance with
established accounting practices.
• Processing of crediting back re: debited but reversed/rejected Landbank Visa Debit Card
transactions in the Visa Settlement Service (VSS)
report.
• Preparation / sending of Memo regarding request from branches / other LBP units for details
of transactions due to unauthorized Landbank
Visa Debit Card transactions.
• To process Customer Complaints filed (CCFs) regarding unsuccessful Landbank Visa Debit Card
transactions.
• To assist clients / customers.
• To maintain various files / documents (soft & hard copies) pertaining but not limited to
Landbank Visa Debit Card local transactions.
• To assist branch staff regarding undispensed ATM withdrawals.
• Reviews unaccounted ATM retrieval overages and shortages incurred by LBP branches.

2015 - 2015
VICTORY LINER, INC.
(Ticket Seller)

• Selling tickets to the passengers.
• Accepts payment and makes change.
• Answers questions concerning fares, routes, schedules, and reservations, and gives
information
concerning coming attractions.
• Keeps daily balance sheet of cash received and tickets sold.
• May sell tickets from box office and be designated Cashier, Box Office.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Medical Virtual Assistant

Scheduling appointments, handling correspondence, and managing records.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Roxas, Isabela,
Philippines


Copyright © Myprofile.ph