2006
Bachelor of Science in Nursing
Dr. Carlos Lanting College
More Info About Me
I’m Kathlyn Putungan, based in Anaheim, CA, and currently a dedicated stay-at-home mom to my energetic 2-year-old boy. With extensive experience as a Call Center Supervisor, I have successfully led teams in customer service and sales across both voice and chat channels.
I thrive in dynamic environments where collaboration, coaching, and performance-driven strategies fuel success. My leadership approach is inclusive and results-oriented, focusing on staff development, KPI achievement, and operational efficiency. I excel in identifying strengths within teams, optimizing resources, and ensuring top-tier service delivery.
With a strong foundation in customer service, sales, and operations management, I am passionate about fostering business growth and enhancing customer experiences. My analytical mindset, attention to detail, and problem-solving skills allow me to navigate challenges effectively while maintaining a people- first approach.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2025
Amergis Educational Staffing
(School Aide)
Assist teachers in managing daily classroom activities, ensuring a productive and supportive learning environment for special education students.
2021
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2021
Alignment Healthcare
(Member Experience Associate)
Explained member plan of benefits, member’s rights, and responsibilities in accordance with contracted arrangements, claim status information, benefit coverage, plan eligibility, dental, vision, pharmacy, provider details, care management, onboarding, tool usage, and available programs/resources.
2016
-
2017
Altisource
(Operations Supervisor (Sales, Real Estate),)
Coached, trained, and developed team members to ensure effective performance, development, and growth in the call center setting.
2015
-
2016
Al Zahra Hospital Dubai
(Telephone Switchboard Operator)
Coordinated all aspects of patient registration, scheduling, insurance verification, reception, patient medical records, transcription, and financial counseling functions.
2010
-
2015
Startek International Ltd.
(Call Center Supervisor)
Administered performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action plans.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.