2019
Bachelor of Science in Accountancy
Colegio De Sebastian
More Info About Me
Hi! I’m Kathleen! Your virtual assistant that cares!
I come with a strong background in the BPO industry, where I've honed my skills and expertise over the past 4 years. My experience includes handling a wide range of tasks mainly in chat and messaging platforms, also inbound and outbound calls, resolving customer inquiries and concerns, and ensuring customer satisfaction. Additionally, my time in the BPO industry has allowed me to develop strong communication skills, a keen eye for details and problem-solving, and a dedication to delivering top-notch service to clients and customers. I'm not only a skilled professional but also a team player who values collaboration. I'm committed to ongoing growth, with a record of pursuing relevant certifications and training.
Let's schedule a conversation to explore how my expertise can benefit your organization! Please feel free to contact me at 09171890205 or kathsusi@yahoo.com.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
Teletech (Mexico, Pampanga)
(Customer Care Representative)
Assisted customer in order processing, account management, promoting services by right fitting products for out customers.
Being able to understand customers situations when they’re unable to pay their bill and give them options like extensions
Handled complex billing issues
Processed customers debit/credit card, bank account payments
2019
-
2022
Sutherlandglobal Services Inc.
(Customer Service Representative and Technical Support (Amazon))
-Assisted customers in order related issues, account management, and promoting services or products needed by customers.
-Assisted in providing basic troubleshooting of equipment, contacting manufacturer on customers behalf, processing replacements and refunds.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.