2015
Bachelor of Arts in English Linguistic
University of Southeastern Philippines
Further Insight
As an experienced and versatile professional, I have built a solid track record across diverse aspects of business operations, project management, and team leadership. My journey encompasses Executive Assistance, Project Management, Operations Supervision, Business Analysis, Customer Service, and Sales Senior Team Leadership, providing me with a well-rounded skill set adaptable to any organizational context. I excel in dynamic settings, skillfully juggling multiple tasks, resolving challenges, and cultivating synergistic collaborations across varied teams. My extensive background and demonstrated proficiency in these domains position me as a valuable asset capable of spearheading operational excellence and propelling organizational triumph.
My Skills and Competencies
Graphic Designer
Data Entry
Content Creator
Customer Service
Executive Assistance
Social Media Management
Certificates
My Experience and Education
October 15, 2024
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present [part-time]
Fluid MSP
(Executive Assistant)
Coordinate and prioritize the CEO's calendar, scheduling meetings and appointments effectively.
Manage the CEO's communications, filtering important messages and handling internal and external correspondence.
Organize meeting agendas and documents, and take minutes to ensure all action items are addressed.
Track and coordinate projects across departments, ensuring deadlines are met and tasks are prioritized.
Arrange all travel and event logistics, including flights, accommodations, and itinerary.
Perform administrative and personal tasks to streamline the CEO’s workload.
Handle confidential information with discretion to maintain the CEO’s privacy.
Provide research and insights to support strategic decision-making aligned with company goals.
2023
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2024
Chief of CRM Automation, CEO & Career Coach
(Executive Assistant / Project Manager / Social Media Manager)
Enhance brand visibility through strategic communication and public outreach.
Manage website and blog content to maintain brand consistency and engagement.
Oversee lead tracking and follow-up using GoHighLevel to build and nurture client relationships.
Utilize GoHighLevel’s CRM and automation tools to compile and report data, providing actionable insights for decision-making.
Streamline daily operations in GoHighLevel to boost efficiency and productivity.
Handle personal tasks and calendar management to optimize executive time and focus.
2022
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2023
Vice President of Insurance Company
(Executive Assistant)
Manage the executive's calendar, schedule appointments, and coordinate meetings.
Prepare and organize documents, reports, and presentations for the executive.
Handle phone calls, emails, and other communications on behalf of the executive.
Arrange travel logistics, including flights, accommodations, and itineraries.
Serve as a liaison between the executive and other team members, clients, and external contacts.
Manage and organize sensitive information and documents.
Organize and coordinate meetings, conferences, and events.
Act as a point of contact for the executive, screening and directing inquiries.
2022
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2024
Keynote Speaker, Mindset Expert, and Author
(Executive Assistant)
Research potential podcast guests based on criteria
Maintain comprehensive guest database with contact info and expertise
Develop outreach strategy via email, social media, etc.
Send outreach emails and follow up for bookings
Coordinate communication between hosts and guests
Manage recording scheduling and logistics
Provide administrative support to clients, including calendar management and meeting scheduling
Nov 2022
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Nov 2023
ANC Delivery
(Customer Experience Officer)
Responsible for inbox queries relating to customers and clients, ensuring matters are actioned within the required service levels and time frames
Ensure clients / customers are contacted via email in a timely manner to relay information regarding delays and updates as per the agreed procedures
Monitor drivers (utilizing the Driver Monitoring tool) on time performance and report any issues to the Australian CX team
Administration support in accordance with direction set by the Australian CXL team or CXM
Ensure all administrative procedures are followed correctly and in a timely and efficient manner
Ensure utilisation of the relevant systems such as FMS, HUB ensuring that information is updated (such as job notes)
Ensure that escalated queries Driver or Customer are referred to the CXL team to resolve in accordance with the relevant standard operating procedures (SOPs)
Any additional tasks as directed by the Customer Experience Team Lead
2021
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2022
VXI GLOBAL HOLDINGS B.V.
(Operations Supervisor - VXI Cortland)
Supervise 30+ virtual American FTEs.
Report directly to American leadership.
Manage performance, attendance, and behavior.
Handle administrative duties.
Mentor agents with real-time feedback and coaching.
Present team performance in weekly and monthly reviews.
Verify employee payroll and hours.
Monitor agents' adherence to service levels hourly.
Conduct daily call quality checks and implement action plans.
Jan 2019
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Feb 2020
VXI Global Holdings
(Business Analyst)
Supported three lines of business (LOBs) to ensure alignment with company goals.
Developed and monitored data quality metrics to meet business data and reporting requirements.
2016
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2021
VXI GLOBAL HOLDINGS B.V.
(Customer Service & Sales Operations Supervisor)
Tracks and documents employee time (punctuality, attendance, ACD minutes, training).
Reviews daily agent performance to exceed goals.
Analyzes agent KPI/sales performance trends.
Identifies performance gaps and prepares action plans for coaching and improvement.
Monitors and assesses employee calls for performance enhancement.
Ensures calls align with Quality Assurance and CSAT objectives.
Builds effective working relationships to support global agents.
Improves up-selling and technical skills through training.
Presents team performance in business reviews weekly or monthly.
Feb 2016
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Nov 2016
VXI Global Holdings B.V.
(Subject Matter Expert)
Acted as a Product Knowledge Expert, providing in-depth support and guidance.
Supported 30+ full-time employees (FTEs) with product-related concerns and inquiries.
Aug 2016
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Feb 2016
VXI Global Holdings B.V.
(Email, Chat & Voice Representative)
Conducted quality checks on required documents for Uber driver-partners to ensure compliance before onboarding.
Addressed queries and resolved issues related to account status, payments, and escalations.
My Services
Executive Assistance
Vital support for executives, managing schedules, communications, and tasks for efficient operations.
Customer Service
Delivering exceptional assistance and solutions to meet client needs and ensure satisfaction
Project Manager
Spearheading project planning, execution, and coordination to achieve objectives with precision and efficacy.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Testimonials
Pops Vallescas
Working with Katherine makes the day brighter.
She intentionally spreads positivity to our team great for becoming an effective leader, as she focus on the development of others rather than her own.
She is a hard worker and came to the table proactively with issues, suggestions, and solutions
She is always accessible, motivating, and incredibly supportive.
She fully engaged when listening to someone speak. She gave your full attention by maintaining eye contact, nodding your head, and often smiling. She creates a culture of mutual trust and caring by always acting with integrity, accountability, and transparency.
She does a great job at leading by example. She’s someone others want to follow. She's really one of a kind. 😊
Justine Kenneth Abellera, RN, MSN
Katherine is one of the most thoughtful leaders that I have ever worked with. Her high level of commitment and sense of accountability makes her a great leader. She is easy to work with. Any company will be lucky to have her. Kudos to you Kat!
Prince Lois Abellana
Lifting team’s spirit is one of the unique abilities of Kath to keep her team organized even in challenging situations. She is really an inspiring leader that effectively uses solution - management approach and character development. I highly recommend working with Kath to any organization as she has a strong “can do” attitude all the time.