2016
Bachelor of Science in Hospitality Management
University of the Cordilleras
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
The Coffey Group Fine Homes International
(Real Estate Inside Sales Agent)
In my role as a Real Estate Inside Sales Agent, I play a critical role in our real estate team's success. My primary responsibilities revolve around actively prospecting, qualifying, and nurturing leads with the aim of converting them into valued clients. My primary goal is to generate new business opportunities for our real estate agents, build meaningful relationships with potential clients, and contribute to the expansion of our client base.
2013
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2016
Sitel Corporation
(Customer Service Representative)
I am a Customer Service Representative in the Billing, Sales, and Retention department, and my primary responsibility is to provide exceptional customer service to our clients. I address billing inquiries, promote sales and upgrades, and proactively work to retain our valuable customers. I am the first point of contact for customers seeking assistance with their accounts, payments, and service-related concerns.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.