2022
BS in Business Administration Major in Financial Management
National College of Business and Arts
More Info About Me
I’m a dedicated and driven professional with over three years of experience in technical support, recruitment, and customer service within the fintech and BPO industries. I take pride in delivering reliable and high-quality assistance to stakeholders and clients from international banking institutions, ensuring smooth communication and exceptional service in every interaction.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2024
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2025
LSEG Manila
(Service Desk Analyst)
Assist clients’ request in creating user access in the Acadiahub. Provide telephone and email-based customer support. Investigate and diagnosis, resolving at first contact whenever possible and keeping customers informed of progress. Assess the impact and urgency of cases and gather appropriate information for the request. Monitor incoming ticket concerns in Salesforce. Ad-hoc tasks - updating the necessary information in the Intranet. Raise ticket concern to other teams in Jira.
2023
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2024
Afni Philippines Inc.
(Recruitment Assistant)
Update and send daily, weekly, and monthly recruitment reports including but not limited to recruiter and channel shares of hires, fallout rate, fill rate and start rate. Provide weekly and monthly audit report within the recruitment team. Facilitate monthly calibrations and meetings for the updated recruitment strategies and processes. Gather and export data and leads from ADP and Talkpush.
2022
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2022
Foundever Philippines
(Customer Service Representative)
Receive incoming calls from the customers and acknowledge them with smile. Verified necessary information regarding customers’ credit card concerns. Analyze customers’ request and concerns and provide them best resolution within the required timeframe.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.