2015
BS Physical Therapy
New Era University
More Info About Me
My nickname is KC. I love music and singing. I have a 1 yr old daughter. I've been in the customer service industry for more than 8 years now. As a very competent customer service associate, I would bring a satisfactory output, and a dedicated, reliable, and driven attitude to any role.
I am a self-starter and excel in handling customer inquiries and resolving conflicts. I am also computer literate, familiar with computer systems, and adapt quickly to the fast pacing technology. As part of your team, I hope to bring first-rate customer service to your client and support your business goals.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
Mazuma USA
(Client Success Manager)
• Communicating with business owners in the US via e-mail, chat, and calls.
• Handling basic tax filing questions for an accounting firm in the US.
• Updating CRM and customer dashboards from time to time.
• Responsible for the day-to-day functional supervision of non-exempt work groups,
including work assignment and attendance monitoring; providing input into
selecting, training, developing, and completing performance appraisal of work
group(s) in accordance with the organization’s policies.
• Consistently monitor the team to proactively identify potential problems and ensure
appropriate parties are engaged through to resolution.
2019
-
2021
N.Rich Careers (Remote)
(Sales Development Representative)
• Developing sales strategies to draw in potential buyers or to solicit new potential
customers.
• Creating relationships with customers to identify their potential needs and qualify
their interests and viability to drive sales.
• Present product information to customers once you have identified their needs.
• Moving solid leads through the marketing funnel, connecting them to a salesperson,
and arranging in-person meetings, emails, or phone calls.
• Performing regular follow-up calls or emails and facilitating communication with
existing customers to ensure their satisfaction and identify new potential needs.
• Familiar with SOE, SEMRUSH, BuilthWith, Crunchbase, Owler, Zoominfo, Apollo
2019
-
2019
Capital Home Care (UPWORK)
(CLIENT CARE/RECRUITMENT COORDINATOR)
• Ensure scheduling, client care coordination, and related tasks are done properly in a
timely manner (Create and update schedules real-time in the company software)
• Recruiting caregivers. Maintain and regularly update records and information on the
company software. Create and submit relevant reports to the
supervisor/management
My Services
Customer Service
Help customers with complaints and questions. Provide information about products and services.
Property Management
Assessing and mitigating potential risks for property damage, liability claims, or security concerns. Maintaining accura
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.