2014
Bachelor of Science in Information Technology
Polytechnic University of the Philippines
More Info About Me
I started my career as a Quality Assurance Engineer in an Information Systems Company. Then I shifted to one of the largest Bank in the Philippines where I developed my high customer service satisfaction, maintaining strict confidentiality, positive, empathetic and professional attitude towards customers and co-workers at all times. I have dealt with cash transactions, general inquiries and complaints in-person, over the phone and through email. I decided to challenge myself and went to another country which enhanced my ability to work under pressure, communication skills and to adhere to strict deadlines. I am able to perform well both in a team environment as well as using my own initiative in my former role as a Sales Support Executive and in my current position as an Accounts Assistant. I am passionate about working, giving high customer satisfaction and looking forward for my growth.
In my time spent in industry, it prepared me to associate the skills I’ve experienced that contribute for the betterment of the company. I have been assigned to different job based on the required work given.
• Quality Assurance
• Customer Service Representative
• Sales Support Executive
• Receptionist
• Purchasing
• Administrative
• IT Support
• Invoice Processor
• Accounts Assistant
I would be more than glad to discuss my credentials.
My Skills and Competencies
Social Media Management
QuickBooks VA
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2021
-
2023
Jarrah Food Stuff Trading
(Invoicing Clerk/Accounts Assistant)
• Handling and accepting remittances and report it to the accounts on a daily basis.
• Arranging financial documents such as invoices, accounts payable and receivables.
• Maintaining hard and soft copy of financial records.
• Assist completing financial reports and providing information to the accounts team.
• Processing settlements accurately and within expected time periods.
• Assist completing bank reconciliations and identifying discrepancies.
• Handling monthly, quarterly and yearly closings.
Invoicing Clerk
• Issuing invoices of order coming from e-commerce platform and ensure the bill is accurate before sending it to customers.
• Collate all orders for specific delivery party and dates.
• Verifying Tax information.
• Provide solutions to any relative problems of invoices and clients.
• Provide daily sales and inventory reports with clear and reliable data.
• Checking the website to ensure all the promos and out of stock products were properly mentioned.
2019
-
2020
CG Technology LLC
(Sales Support Executive)
• Help and support the Sales Team in their day to day activities.
• Provide back office support to the sales team and maintain a proper filing for sales documentation.
• Attend all the inquiry, incoming calls, coordinate and deals with the concerns and complains of the client and resolve the issue as necessary.
• Take the responsibility of maintaining the customer database.
• Compiling sales report and provide it to the sales team.
• Arranging appointments with the client, engineering and sales team.
• Act as an intermediary with customers, business partners and third party suppliers/vendors. Acknowledge them by responding to emails, messages, and phone calls.
• Prepare draft tender, estimations, contracts and quotations for clients.
• Handles petty cash. Issuing receipt and invoices.
• Does any necessary administrative work including reports, quotations, contracts and etc.
2014
-
2018
Metropolitan Bank and Trust Company
(Customer Service Representative – Teller/New Accounts Clerk)
Customer Service Representative – New Accounts Clerk
• Assessing and reviewing customer’s information by doing Know
• Your Customer (KYC) policy before opening bank account.
• Keeping records of customer’s information and transactions.
• Answering customer’s general questions and inquiries.
• Communicating with customer via telephone and e-mail.
• Acknowledging and resolving their complaints by determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintaining a positive, empathetic, and professional attitude toward customers and also co-workers at all time.
Customer Service Representative – Teller
• Responsible for account services to customers by receiving cash and check deposits, bills payment, cashing checks, issuing savings withdrawals, selling manager’s check and releasing remittances.
• Perform cash and check balancing by ensuring daily cash counts accurate.
• Maintain customer confidentiality, privacy and security.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks VA
Track expenses, manage cash flow & create invoices.