2009
Bachelor of Science in Computer Engineering
University of Cebu
Realizing data's ultimate power, keystroke by keystroke.
I am delighted to introduce myself as a seasoned Data Entry Expert with a remarkable career spanning over a decade. My extensive experience in the field is marked by my proficiency in data entry and ability to ensure data accuracy and quality through five years of dedicated work in Quality Assurance.
One of my key strengths is my advanced proficiency in Microsoft Excel, which has enabled me to manipulate and analyze data efficiently, creating valuable insights for the organizations I've served. My expertise extends to various functions within Excel, from complex formulas and pivot tables to data visualization and reporting.
In addition to my strong Excel skills, I possess exceptional typing speed, at 65 words per minute, with a flawless 100% accuracy rate. This skill lets me input data rapidly and guarantees every entry's precision and reliability.
Over the years, I have developed a keen eye for detail, a deep commitment to data integrity, and a proactive approach to addressing potential discrepancies. I have consistently met stringent deadlines and upheld the highest data security and confidentiality standards.
My experience has taken me through diverse industries, and I have successfully navigated various data entry challenges, adapting to evolving technologies and methods. My five years in Quality Assurance have equipped me with the skills to meticulously scrutinize data, identify irregularities, and implement corrective measures.
I'm eager at the prospect of partnering with you to provide tailored data entry services that precisely fit your unique needs. Whether you require support in managing databases, assuring data accuracy, or improving data quality, rest assured that I'm here to deliver the dedicated assistance you seek. With my unwavering dedication to excellence and wealth of experience, you can trust that your data-related projects will be executed with the utmost precision and efficiency. Together, we can embark on a journey to fully harness the potential of your data. Don't hesitate to get in touch to initiate a discussion about your specific requirements and explore how I can bring substantial value to your team. I'm eagerly anticipating the opportunity to collaborate with you.
My Skills and Competencies
Data Entry
Executive Assistant
e-Commerce
Social Media Management
Lead Generation
Email Marketing
Certificates
My Experience and Education
2019
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2023
JP MORGAN CHASE AND CO.
(Strategy Coordinator/Fraud Specialist IV)
Supports Inbound Phones by sending bi hourly service level updates, hourly AHT report, provides updates on Availability and Absenteeism, sends out Daily Staffing report, plots time aways/leave of absence segments, and handles requests and concerns from team leaders. Polls for call drivers and system issues impacting the environment.
2014
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2019
Telstra powered by TeleTech
(Quality Assurance Specialist)
Conducts call evaluations to ensure agents' compliance to policy and procedure and legal and regulatory requirements. Gathers data and performs deep dive analysis. Facilities team, intersite, and client calibrations to ensure alignment and accuracy. Sends out reports to operation regarding compliance. Provides coaching feedback via email. Produces weekly pack for team huddles.
2012
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2014
Aegis Global (now Teleperformance)
(Retention and Reduction Agent)
Handles escalations to ensure customer retention with minimal retail loss.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.