Hi. You can call me Mhina, a vocal and jolly person. I am always energetic and eager to learn new skills, and right now I'm really into taking courses during my spare time. Has a positive attitude and is committed to work. I love managing teams and using a creative approach to problem solve. I love the back and forth and energy. Even on my days off I love hanging out with friends and being around family.
Imus Institute of Science and Technology, Imus Cavite
- Responding to customer inquiries via email, phone, or chat about our products, including ingredients, usage instructions, product facts and suitability for different pets.
- Social media tasks - handling comments, scheduling posts, basic graphic design, content writing, creating forms and survey, monitoring feedback in all social media platforms.
- Address shipping-related inquiries, such as tracking packages, resolving delivery issues, and coordinating with shipping carriers.
- Manage returns and exchanges, including issuing refunds and arranging for product returns.
- Responding to employee inquiries regarding benefits, coverage, and enrollment deadlines
- Follow up employees for their medical coverage enrollment.
- Determine the type of plan applicable for employees.
- Appointment setting
- Responding to customer inquiries via email, chat, or phone in a professional and timely manner.
- Handling return requests and issuing refunds, order inquiries, tracking orders, and assisting with order modifications or cancellations.
- Addressing and resolving customer complaints related to products or services, shipping delays, lost packages, or incorrect deliveries.
- Monitoring feedbacks
- Assists customers with the purchase of Company products and services.
- Help customers to downgrade their DirecTV plan and offer AT&T products.
- Assist customers with basic billing issues and other small tasks.
- Meet specific sales quotas relating to new products and services.
- Making bookings for clients based on their specific needs and budgetary allowances.
- Assisting and advising customers who may be choosing from a variety of travel options.
- Processing payments and sending confirmation details.
- Upsell and promote reservation services.
- Answering any questions customers might have about the reservation process.
Provide assistance to customers with everything from making online purchase decisions to resolving issues.
Specializes in offering administrative services to clients from a remote location.
Setting up appointments. Scheduling. Follow up with clients. Outbound calling.
Handling comments, schedule posting, basic graphic design, monitoring feedback in all social media platforms.