Hi there! I’m Mhina. A vocal, jolly, and naturally energetic person who thrives in dynamic environments. I love learning new things, which is why you’ll often find me diving into online courses during my free time. I’m someone who believes that a positive mindset goes a long way, especially when it comes to work.
With eight years of experience in eCommerce customer service, social media management, and as an administrative virtual assistant, I’ve grown confident in handling customer concerns, building a strong online presence for brands, and supporting executives behind the scenes.
Outside of work, I’m all about meaningful connections. Whether it’s catching up with friends or spending quality time with family, I recharge by being around the people I love.
If you’re looking for someone professional, reliable, and easy to work with I’m your girl.
Imus Institute of Science and Technology, Imus Cavite
-Handling customer service professionally through email, chat, or phone.
-Managing requests for returns and processing refunds, addressing inquiries
about orders, tracking shipment statuses, and aiding with order adjustments or cancellations.
-Resolving customer concerns regarding products or services, shipping delays,
missing parcels, or incorrect deliveries.
-Monitoring and responding to customer feedback.
-Managing social media activities like responding to comments, scheduling
posts, basic graphic design, content creation, creating forms and surveys, and
monitoring feedback across platforms.
.-Providing training and support to new team members on customer service
protocols and systems.
-Helping order fulfillment team sometimes. Ensure all orders are accurately
entered into the system and verify customer information.
-Managing emails: Sorting inboxes, responding to routine messages, and
flagging important ones.
-Calendar and appointment scheduling: Booking meetings, confirming
appointments, and sending reminders.
-Customer support: Responding to inquiries via email, chat, or social
media when needed.
-Data entry and file organization: Keeping digital files neat and up to date,
organizing folders, and entering info into spreadsheets or databases.
- Assisted customers with the purchase of Company products and services.
- Helped customers to downgrade their DirecTV plan and offer AT&T products.
- Assisted customers with basic billing issues and other small tasks.
- Meet specific sales quotas relating to new products and services.
Provide assistance to customers with everything from making online purchase decisions to resolving issues.
Specializes in offering administrative services to clients from a remote location.
Setting up appointments. Scheduling. Follow up with clients. Outbound calling.
Handling comments, schedule posting, basic graphic design, monitoring feedback in all social media platforms.