2020
Bachelor of Science in Electrical Engineering
Polytechnic University of The Philippines
More Info About Me
Hi I'm Karl and i am a fast learner, self improving and willing to be trained to achieve success and fulfill the assigned role.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2021
-
2023
Radius Telecoms
(Jr. Engineer (NOC))
• Provide technical support and assistance to a broad customer base, subscribing to a wide range of products and services.
• Proactively detect anomalies and performance issues, and bring to resolution to the full satisfaction of our customers.
• Utilize network performance monitoring tools to identify impairments that may affect services sold.
• Perform end-to-end trouble isolation and repair on physical layer services purchased by our customers.
• Utilize test tools and equipment to isolate the cause of impairments on the Radius Network.
• Interact with Customer Service Centers, Network Management Centers, Service Provider Operations Centers, Radius Internal Group and Customers to facilitate isolation and repair of faults in the network within established baseline objectives.
• Keep customers updated on efforts aimed at restoration of their services.
Maintain accurate logs of trouble isolation and repair efforts.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.