2016
BS Accounting Technology
University of Mindanao
More Info About Me
Are you looking for a professional freelancer that can assist you in your day-to-day task? Look no further, as I am very pleased and interested to impart the knowledge and skills that I have gained throughout my work experience.
Over five years, I have been working with various teams/companies that truly honed my abilities and skills, especially in Customer Service. It started from a little freelance gig offered by my network while I'm studying then decided to move into a BPO industry setup after I graduated. This transition strengthened more of my humble beginnings and gave me the courage to start my freelancing journey and gained knowledge about drop shipping.
Currently, I'm a Quality Assurance Specialist in JPMorgan Chase & Co. Before I get this position, I became one of their frontline specialists which assists with real-time concerns from consumers, business owners and bankers - specifically, customer assistance is my core skill.
Even though I have decided to build again my freelancing journey by looking for part-time jobs, I am confident in being extremely professional and consistently responsive in every project that I take on. I am a problem-solver and aim to always give my best by delivering my job well by following instructions accurately, performing tasks and completing them within the deadline. I am also glad to hear feedback and open to communication or constructive criticisms - fast learner and easy to approach.
I'm looking forward to taking on your project and exceed your expectation! I can be your all-around VA! My passion is to help you GROW YOUR BUSINESS. See you around!
My Skills and Competencies
E-commerce: Shopify
Customer Service (Phones/Non-Phones)
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
Present
JPMorgan Chase & Co.
(Quality Assurance Specialist)
Ensuring that policies and procedures are followed
Performing routine work audits and work calibrations
Addressing and discussing issues with superiors
Ensuring improvement on the work environment
2019
-
2019
Villar Group of Companies: Palm Haven Memorial Park
(Commisioner)
Issuing realtors' commissions and incentives
Filing documents
Updating reports on the system
2019
-
2020
Onlinejobs.ph Client - AtPerrys Healing Crystals
(General Virtual Assistant)
Inbound & Outbound Calls
Chat & Email Representative
Social Media Manager (Facebook)
Shopify Handling (Sorting/Processing Orders)
2017
-
2018
Awesome OS
(Customer Service Specialist)
Inbound Call
Chat & Email Representative
Process Orders and Subscriptions
Customer Service Experience
My Services
Social Media Manager
Assist company's social media by planning, analyzing and identifying engagements to boost sales and give brand awareness
Data Entry Specialist
Offers efficient and accurate information input to files, spreadsheets or computer system software.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service Specialist
Provides quality and great customer service that marks exceptional experiences to the customers/clients.
Professional Virtual Assistant
Provides professional admin support to your business including research, customer service and data entry.