2019
Information Technology
Polytechnic University of The Philippines - Mariveles, Bataan
More Info About Me
I am a versatile and motivated IT graduate with a Bachelor of Science in Information Technology from the Polytechnic University of the Philippines – Mariveles, Bataan (April 2019). My career began as a Customer Service Representative at Sutherland Global Services, where I developed strong communication, problem-solving, and customer service skills.
Most recently, I worked as a Shopify Ecommerce Specialist, where I leveraged my technical expertise to improve ecommerce workflows, boost customer engagement, and support online business growth.
I am currently seeking new opportunities where I can apply my skills in ecommerce, customer service, or IT support. I’m passionate about continuous learning, adaptable in fast-paced environments, and driven to contribute meaningful solutions to any team I join.
My Skills and Competencies
Lead Generation
Copywriting and Data Entry
Graphic Design with Canva
WordPress and Marketing
Shopify Specialist
E-commerce Project Management
Customer Support Specialist
Certificates
My Experience and Education
Sept 2023
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Apr 2025
Task Genie
(Shopify Ecommerce Specialist)
I manage and optimize Shopify stores to enhance user experience, streamline navigation, and improve functionality. I customize themes, apps, and plugins to align with business goals and brand identity. By analyzing ecommerce performance metrics like traffic, conversion rates, and sales, I identify growth opportunities and implement data-driven strategies. I provide technical support and troubleshooting to ensure seamless operations while collaborating with clients and teams to develop tailored ecommerce solutions. I also implement SEO best practices, manage product catalogs, and stay updated on platform trends to recommend innovative solutions.
2019
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2022
Sutherland Global Services
(Email and Chat Specialist and Customer Retention)
Provided exceptional email and chat support by resolving inquiries and ensuring customer satisfaction. Effectively addressed retention concerns with tailored solutions to enhance client loyalty while collaborating with teams to resolve complex issues and maintain seamless service. Maintained accurate records of interactions and follow-ups, consistently achieving key performance indicators for response time, satisfaction, and retention. Demonstrated strong problem-solving and communication skills to de-escalate conflicts and retain at-risk customers.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify Dropshipping
Oversee Shopify dropshipping: manage product sourcing, supplier coordination, order fulfillment, and optimize sales.
E-commerce Project Management
Manage e-commerce projects, ensuring timely delivery, budget adherence, team coordination, and successful execution.
Lead Generation
Generate qualified leads, optimize outreach, nurture prospects, and drive growth through effective strategies.