2019
Information Technology
Polytechnic University of The Philippines - Mariveles, Bataan
More Info About Me
I am a passionate and versatile professional with a Bachelor of Science in Information Technology from the Polytechnic University of the Philippines - Mariveles, Bataan, where I graduated in March 2019. My academic journey laid a solid foundation in technical expertise, analytical thinking, and problem-solving, preparing me to excel in dynamic and fast-paced industries.
I began my career at Sutherland Global Services as a Customer Service Representative in the Email, Chat, and Retention Department. During this time, I developed exceptional communication skills, honed my ability to resolve complex customer inquiries, and cultivated a customer-centric approach to delivering results.
Currently, I serve as a Shopify Ecommerce Specialist, a role I’ve held since September 2023. In this position, I help businesses optimize their ecommerce operations by enhancing platform efficiency, driving customer engagement, and supporting growth strategies. My ability to bridge technical knowledge with a deep understanding of customer needs makes me a valuable asset in the evolving digital commerce landscape.
I thrive on learning and adapting to new challenges, and I’m deeply committed to professional growth. Whether it’s solving intricate technical issues or delivering top-notch ecommerce solutions, I aim to make a meaningful impact in everything I do.
My Skills and Competencies
Copywriting and Data Entry
Graphic Design with Canva
WordPress and Marketing
Shopify Specialist
E-commerce Project Management
Customer Support Specialist
Certificates
My Experience and Education
2023
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Up to present
Task Genie
(Shopify Ecommerce Specialist)
I manage and optimize Shopify stores to enhance user experience, streamline navigation, and improve functionality. I customize themes, apps, and plugins to align with business goals and brand identity. By analyzing ecommerce performance metrics like traffic, conversion rates, and sales, I identify growth opportunities and implement data-driven strategies. I provide technical support and troubleshooting to ensure seamless operations while collaborating with clients and teams to develop tailored ecommerce solutions. I also implement SEO best practices, manage product catalogs, and stay updated on platform trends to recommend innovative solutions.
2019
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2022
Sutherland Global Services
(Email and Chat Specialist and Customer Retention)
Provided exceptional email and chat support by resolving inquiries and ensuring customer satisfaction. Effectively addressed retention concerns with tailored solutions to enhance client loyalty while collaborating with teams to resolve complex issues and maintain seamless service. Maintained accurate records of interactions and follow-ups, consistently achieving key performance indicators for response time, satisfaction, and retention. Demonstrated strong problem-solving and communication skills to de-escalate conflicts and retain at-risk customers.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify Dropshipping
Oversee Shopify dropshipping: manage product sourcing, supplier coordination, order fulfillment, and optimize sales.
E-commerce Project Management
Manage e-commerce projects, ensuring timely delivery, budget adherence, team coordination, and successful execution.