2017
Bachelor of Secondary Education
University of Southeastern Philippines
More Info About Me
Hello! I'm Karla Jean Ponce, a passionate and dynamic Virtual Assistant with over seven years of diverse experience in customer service, property preservation, and order management. My journey has equipped me with the skills and expertise to handle a wide range of tasks efficiently and effectively.
I excel in digital communication, strategic problem-solving, and multitasking, which allows me to provide exceptional administrative support and streamline processes. I thrive in fast-paced, deadline-driven environments and am committed to delivering results that exceed expectations.
My passion lies in leveraging technology and organizational skills to enhance client satisfaction and drive operational efficiency. Whether you need assistance with coordinating projects, or improving workflow, I'm here to ensure your business runs smoothly and successfully.
Let's work together to achieve your goals and take your operations to the next level. I look forward to collaborating with you!
My Skills and Competencies
Social Media Management
Shopify Specialist
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2022
-
2024
Kathy Kuo Home
(Order Management Specialist)
Processing and Acknowledging new orders (EDI, SF & Backend)
Handling invoicing and shipping for parcel items.
Processing cancellations and refunds for unshipped orders.
Responding and managing emails regarding order concerns
Handling Tier 1 escalations and performing senior-level follow-ups.
2020
-
2022
Renegade Furniture Group
(Order Processing Specialist)
Processing and Acknowledging new orders EDI & SF)
Processing orders on manufacturer’s backend systems
Handling invoicing and shipping for parcel items.
Processing cancellations and refunds for unshipped orders.
Responding and managing emails regarding order concerns
Handling Tier 1 escalations and performing senior-level follow-ups.
2019
-
2020
FGC+ (Twin America)
(Customer Service Representative l Admin Support)
Phone calls management
Email management
Booking bus tours and attraction tickets
Arranging airport transfer reservations
2017
-
2019
FGC+ (Altisource)
(Property Preservation Specialist)
Conducting comprehensive property inspections, both exterior and interior.
Preparing bid proposals for property repair needs.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify Specialist
Customize Your Store With Our Website Builder.