2014
BS HRM
St. Paul University QC
More Info About Me
I'm Kzel, a dedicated and dynamic professional with over 10 years of experience in customer service, operations support and Social Media Manager.
I can create and manage ads on mobile or desktop. I can run ads on Facebook, Instagram, Messenger or Audience Network. I have tools for creating ads, managing when and where they'll run and tracking how well your campaigns are performing.
I'm known for being detail-oriented, proactive, and always ready to tackle challenges with a positive attitude. With a passion for learning and a competitive edge, I aim to contribute real value and drive success for the teams and clients I work with.
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Social Media Marketing
Administrative Skills
Certificates
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My Experience and Education
2023
-
2025
Pet Formula PH
(Owner)
Using social media marketing tools to create and maintain the company’s brand.
Researching social media's trends.
Setting key performance indicators (KPIs) for social media campaigns, such as targets for a certain number of shares or likes and measuring a campaign’s performance against the KPIs.
Design and implement a comprehensive social media strategy aligned with our business goals.
Identify and target key audiences to maximize engagement and conversions.
Schedule and manage posts to ensure a consistent online presence.
Monitor social media channels for comments, mentions, and inquiries.
Build and nurture online communities by engaging with followers and responding promptly.
Track and analyze key performance metrics such as reach, engagement, and conversions.
2024
-
2025
Atlan Stormwater Australia
(NSW/ACT Operations Support)
Providing administrative support to the operations team:
Creating and updating customers’ profiles in the CRM system.
Creating Sales Orders, Purchase Orders and Invoicing using NetSuite.
Updating the Invoice Forecast.
Creating task for Transfer Orders.
Coordinating with other departments mostly with the accounts and sales department.
Communication with external partners such as vendors to ensure smooth operation with regards to order timeline and correct pricing.
2020
-
2024
Armorgard Australia
(Customer and Operations Support)
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Keep records of customer details and track sales pipelines using PipeDrive.
Providing administrative support to the operations team:
Creating and updating customers’ profiles in the CRM system.
Creating Sales Orders, Purchase Orders and Invoicing using NetSuite.
Tracking back orders.
Follow up expiring quotes.
Overseeing the business's social media accounts.
2022
-
2023
Mango Tours
(Travel Agent)
Plan and sell Airline tickets to US and CANADA Based customers.
Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations if needed.
Deal with travel problems, complaints or refunds.
Attend travel seminars to remain updated with tourism trends.
Enter data into our software and maintain client files.
Meet profit and sales target.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.