2020
Bachelor of Science in Electronics Engineering
Rizal Technological University
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Service/Support
Certificates
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My Experience and Education
2022
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2023
Yondu, Inc.
(Software Engineer)
▪ Maintain and enhance current features and functionalities and monitor and control the system
▪ Brainstorm with different project teams to assess and identify key metrics
▪ Identify and use monitoring tools (Splunk/AppDynamics) based on the infrastructure design and technology stack
▪ Data ingestion verification, metrics and KPI creation
▪ Custom logs ingestion in Splunk via Putty
▪ Incident management using ServiceNow platform
▪ Generate proper metrics and threshold for notification and alerting for proactive monitoring
▪ Addition of KPIs in the monitoring console
▪ Transition to CC and GSCC
▪ Create dashboards containing generated metrics to provide project team visibility and insight
▪ Effective communication across all levels of the organization
▪ Data entry & email management (Google Workspace)
2021
-
2022
Accenture
(Software Engineer)
▪ Develop new features or products for an area of our platform working alongside with Development Team
▪ Maintain and enhance current features and functionalities and monitor and control the system
▪ Configure business processes based on defined business requirement
▪ Experience with Microsoft build and deployment tooling (Team Foundation Server/Azure DevOps)
▪ Guide newly onboarded resources in our team in using different tools and navigating our system
▪ Participate in sprint activities and communicate effectively across the team
▪ Perform unit test before handing over to QA
▪ Create technical documentation for build releases in post-sprints and present in Sprint Show.
▪ Practical experience with Agile Scrum team development
▪ Functional testing whenever QA team needed help
▪ Visual Studio, MS SQL, SSRS, JavaScript (Angular Framework), basic Python, Postman/Talend for API testing
2019
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2020
Teleperformance
(Customer Service Representative)
▪ Handled customer complaints and issues with their services and their handsets by building sustainable relationships and trust through open and interactive communication.
▪ Maintaining a positive, empathetic, and professional attitude toward customers at all times.
▪ Provided appropriate information, solutions and troubleshooting steps within a limited time and with rapport.
▪ Made sure that all calls are resolved and the team has reached the goal for the betterment of KPI.
▪ Data entry – keeping records of customer interactions, transactions, comments, and complaints.
▪ Providing feedback on the efficiency of the customer service process.
2021
-
2023
Pru Life UK
(Pru Life UK)
▪ Provide clients with specialist advice in understanding the many facets involved with personal finance such as spending, saving, and investing.
▪ Answering client questions and advising strategies in their insurance coverage, investment planning, cash management, and other areas to help them reach financial objectives.
▪ Reviewing client accounts, managing and updating client portfolios
▪ Building and maintaining client base.
▪ Guide and assist my recruits in their presentation until a new business application with their clients.
▪ Social Media Marketing (graphic design using Canva)
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Testimonials
Patricia Alarilla
Kars is one of the developers at mySched (project) who is eager to learn new skills and approaches her work with initiative. She also makes an effort before seeking assistance. She also makes sure she comprehends the work and us, and she frequently consults with and offers suggestions to his leads and colleagues. Additionally, she was able to complete the jobs quickly and effectively. She is also part of Socials which helps us to promote work-life balance and create an engaging environment. As you are performing well right now, keep developing the pertinent talents that will enable you to perform even better. Many thanks, Kars! Good Job.