2003
Business Management Major in Marketing Management
Southern Luzon Polytechnic University
More Info About Me
I’m a graduate of Business Management with over 13 years of experience as an administrative secretary in the Human Resource Department, Manpower Agency as well in Consulting and Construction Company. I am also experienced working in the BPO industry as a Customer Service Representative with those types of backgrounds I want to leverage those skills into the role of General Virtual Assistant. With my previous experience, I learned how to multitask as well as to organize my tasks effectively. I successfully managed tasks such as handling 75 employees in a Medical Center, reducing recruitment lead time by 35%, and increasing employee retention by 17%. Process Improvement Implemented a customer feedback mechanism and developed a new customer support process that resulted in a 25% increase in customer satisfaction rate.
Before that, I also worked as Executive Secretary where my main responsibility was to ensure data accurately while maintaining confidential personal records, In addition, My experience in the BPO Industry as a customer representative taught me how to adapt quickly to the diversity of needs of customers as well as learned how to make myself calm in high-pressure situations and it also enhanced my communication skills.
I am passionate about delving deeper into this role and that’s why I’m so excited.
My Skills and Competencies
Microsoft Office
Time Management
Social Media Management
Email Management
Data Entry
Conflict Resolution
Certificates
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My Experience and Education
2023
-
2024
Manny Posadas First Resources, New York, USA
(Personal Assistant, Employment Agency)
Schedule meetings and manage calendars
Answer phone calls and emails and take messages.
Help with daily time management
Run errands as requested
2019
-
2023
German Medical Centre W.L.L, Kingdom of Bahrain
(Administrative Secretary, Human Resources)
Process and maintain a database for employees.
Enters information to track employee data regarding working visa, licensing, health insurance, etc.
Assists in the operation of the electronic application system and assists candidates with the application process.
Orders office supplies, organizes and makes arrangements for HR meetings and events, and handles travel and department professional development needs.
Organizes and maintains employee files, and follows up with employees as necessary.
Works with new hires to ensure required paperwork is completely and accurately processed.
Creates and distributes all employee, doctors, and nurses employee access, maintains security protocol, and is responsible for maintaining employee access.
Performs data entry and tracking employee evaluation process, extra duty or increment assignments, and the in service verification process.
Arranging all the schedules, checking, and updating the email of the Managing Director.
Verify the attendance, hours worked, and overtime of the employees to the LOGICARE system.
2010
-
2019
Ambition Industrial Projects Co SPC, Kingdom of Bahrain
(Administrative Secretary Consulting Company)
Conduct meetings with the investors.
Presenting, findings and recommendations to the investors.
Help manage relationship and account reviews; prepare timely and accurate performance reports
Process and analyze financial data for client portfolios for the applying new Registration Company in MOIC.
Handling Accounts payable & Accounts receivable
Handling all the documents in the office.
Administering payroll and maintaining employee records
Arranging all the schedules, checking and updating the email of the Managing Director.
My Services
HR VA
A human resources (HR) performs human resource management functions, such as finding, hiring, training, and supporting
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.