2021
BSBA- Financial Management
Diaz College
More Info About Me
Hello! I’m Karen Prence Malero, a dedicated customer service professional with over 3 years of experience in creating positive customer experiences.
My career began in college as a customer service representative, where I quickly developed a knack for multitasking, problem-solving, efficiency, ability to manage time effectively and maintaining a calm demeanor under pressure. This background has not only enhanced my ability to address diverse customer needs but also driven my commitment to continuous improvement.
Looking forward to new opportunities and continued growth.
My Skills and Competencies
Social Media Management
Executive Assistant
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2024
-
2024
Optum Global Solutions
(Associate Clinical Admin Coordinator)
Assisting providers in submitting Prior Authorization requests
2022
-
2023
Concentrix
(Airline CSR)
Assisting passengers to book, cancel, and change their flight. solving their issues about their reservation and assist them for any inconvenience.
2021
-
2022
ECE Contact Centers
(CSR- live chat)
Assisting max of 3 customers at the same time in their financial assistance application and solving their multiple concerns. (due to confidentiality, i can’t elaborate my job role further.)
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
Professional responsible for managing the schedules and communications of key executives in their company.