Hey I am Karen Prence

More Info About Me

Hello! I’m Karen Prence Malero, a dedicated customer service professional with over 3 years of experience in creating positive customer experiences.

My career began in college as a customer service representative, where I quickly developed a knack for multitasking, problem-solving, efficiency, ability to manage time effectively and maintaining a calm demeanor under pressure. This background has not only enhanced my ability to address diverse customer needs but also driven my commitment to continuous improvement.

Looking forward to new opportunities and continued growth.

Karen Prence Malero
Cebu City, Philippines
Freelancer
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My Skills and Competencies

Social Media Management
Executive Assistant
Data Entry
Content Creator

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2021
BSBA- Financial Management

Diaz College

2024 - 2024
Optum Global Solutions
(Associate Clinical Admin Coordinator)

Assisting providers in submitting Prior Authorization requests

2022 - 2023
Concentrix
(Airline CSR)

Assisting passengers to book, cancel, and change their flight. solving their issues about their reservation and assist them for any inconvenience.

2021 - 2022
ECE Contact Centers
(CSR- live chat)

Assisting max of 3 customers at the same time in their financial assistance application and solving their multiple concerns. (due to confidentiality, i can’t elaborate my job role further.)

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Executive Assistant

Professional responsible for managing the schedules and communications of key executives in their company.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Cebu City,
Philippines


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