Hey I am Karen

More Info About Me

Hi there! I’m a highly organized and resourceful Virtual Assistant with 6 years of experience helping busy professionals and businesses streamline their operations and stay on top of tasks. My goal is to save you time, increase your productivity, and keep your business running smoothly.

Karen Manarang
Cavite, Philippines
manarangkaren@gmail.com
Freelancer
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My Skills and Competencies

General Virtual Assistant
Bookkeeping
Facebook Ads Manager
Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2019
Bachelor of Science in Secondary Education

A four-year college program that prepares students to teach English in secondary schools. The program provides students with the skills and knowledge to become effective English teachers.

2013
Bookkeeping

AMA Computer Learning Center

2025 - 2025
Digital Bytes Financial Services
(Internship)

BAS & IAS Preparation, Xero Navigation, Importing Data Troubleshooting, Customer and Supplier module, Bank Reconciliation, Australian Payroll

2023 - 2025
Bluestyx Inc.
(Customer Service Representative)

Provided comprehensive administrative support to clients,
including scheduling, email management, and project
coordination.
Conducted detailed research and data analysis, delivering
actionable insights and reports.
Utilized advanced language processing skills to draft, edit, and proofread a variety of documents and communications.
Enhanced client productivity by automating repetitive tasks
and streamlining workflows.
Assisted with customer service by addressing inquiries and
resolving issues promptly.
Maintained a high level of confidentiality and ensured data
security in all tasks.

2019 - 2022
TTADMS Business Process Outsourcing Inc.
(Team Lead)

Spearheaded a high-performing team, achieving a
remarkable 20% improvement in overall productivity within
the initial quarter of assuming the leadership role.
Pioneered innovative strategies fostering team
collaboration, leading to a substantial reduction in project
completion times and a marked enhancement in workflow
efficiency.
Introduced and implemented targeted training programs, significantly elevating team members' skill proficiency and contributing to heightened job satisfaction levels across the team.

2019 - 2020
TTADMS Business Process Outsourcing
(Process Associate)

Managed customer account inquiries with a focus on
accuracy, providing comprehensive information to efficiently
resolve service complaints and ensure overall customer
satisfaction.
Conducted outbound calling campaigns to explore potential
health insurance renewals or acquisitions, showcasing
proactive engagement in customer retention and acquisition
strategies.

2014 - 2014
Manila Toll Expressways Inc.
(Teller)

Collecting tolls: Collecting toll fees from vehicles passing through toll booths or gates
Customer service: Providing information and answering questions to drivers
Record keeping: Maintaining accurate records of fees collected and reconciling cash and credit card transactions
Equipment maintenance: Performing routine maintenance on toll collection equipment
Traffic flow: Directing traffic flow to ensure safety and efficiency
Reporting: Reporting any equipment malfunctions or issues to management
Cash drawer: Balancing cash drawer at the end of each shift
Cleanliness: Ensuring toll booth area is clean and well-maintained
Toll rates: Ensuring that the amount collected is in accordance with vehicle classification and toll rate
Complaints: Receiving and reporting any information and complaints from the road users

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Bookkeeper

Maintain the financial books business. Oversee your company's financial data and compliance.

Media Buyer

Create and manage Ads on mobile or desktop. Run ads on Facebook, Instagram, Messenger or Audience Network.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Cavite,
Philippines
Email :
manarangkaren@gmail.com


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