2006
Bachelor of Science in Agribusiness
Central Bicol State University of Agriculture
Lead Generation • Scheduling • Customer Service • Data Entry • Research • Technical Support • Administrative Assistance • Virtual Assistance
Skilled in data analysis, customer service, scheduling, lead generation, and general administrative tasks.
My Skills and Competencies
Data Entry
General Admin
Virtual Assistance
Lead Generation
Appointment Setting
Customer Service (Phone, Email and Chat)
Research
Certificates
My Experience and Education
July 2025
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Present
Dayan | Houman - The Accident Guys
(Case Manager)
- Client Onboarding
- Treatment Coordination
- ER/URGENT CARE Documentation
- Insurance Verification
- Communication
- Property Damage Management
- Health Insurance Documentation
- Ongoing Client Support
- Case Closure
February 2023
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November 2024
Flow Health Outsourcing, Inc.
(Sales Lead Qualifier | National Scheduler)
- Identify, qualify, and develop potential sales leads to support the company’s business objectives through lead generation and cold calling
- Scheduling appointment requests for both walk-in and concierge customers for COVID-19 testing
May 2016
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February 2023
Citibank (US Account)
(Technical Support II)
- Escalation officer (online supervisor) for technical issues related to the website and mobile banking applications, assisting both regular and high-tiered clients
- Provide support to other teams and departments on various banking-related concerns, including compliance, customer service and operations
- Process account disputes and log customer complaints
November 2006
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May 2016
Data Research Corporation
(Customer Service Associate | Data Analyst)
- Helping clients in navigating websites related to real estate data searches, addressing billing questions, and handling escalated issues related to online access and property ownership information for US clients
- Gathering relevant data from various sources, including customer and property ownership information, data encoding and proofreading documents for creating title insurance policies. I held this position for two years before applying for a customer service position
My Services
General Admin
Administrative tasks/ virtual assistance
Lead Generation
Search, identify and qualify potential clients
Customer Service
Communicating through email, inbound and outbound calls, and chat.
Data Entry
Conducted web research, data encoding, and proofreading related to the creation of title insurance policies.
Scheduling
Scheduling for various types of appointments
Technical Support
Help navigate the system. Resolve issues and submit tickets for review. Process disputes and submit customer complaints.