2011
BSHRM
Montessori Professional Colleges
More Info About Me
Friendly and professional customer service specialist with 4+ years of experience. I provide solutions for customers questions and complaints with attentiveness and understanding. Seeking a career change as a General Virtual Assistant. I am patient and good at time management. I’m looking for opportunities to grow further in the world of Virtual Assistant.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2024
Everise
(Customer Service Representative (Healtcare Account))
Answer member inquiries regarding coverage, benefits, and billing, and escalate issues to appropriate personnel.
2020
-
2022
24/7ai
(Customer Service Representative (Telco Account))
Resolves product or service problems by clarifying the customer's complaint and responds to customer inquiries by understanding inquiry.
2018
-
2018
Probe The Next Generation BPO
(Customer Service Representative (Logistic Account))
Provide shipment quotes for customers and set up shipments as required by customers.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.