2010
Bachelor of Science in Information Technology
Camarines Sur Polytechnic Colleges
More Info About Me
I grew up in Nabua, Camarines Sur, Philippines. I am known for being a detail-oriented, responsible, well-organized and committed person. I always put my heart into what I do. Being better and successful has always been my goal. My personal interests include traveling, watching movies, and interior design.
My Skills and Competencies
FB Ads Specialist
Email Marketer
Data Entry
Content Writer
Certificates
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My Experience and Education
June 19, 2023
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August 25, 2023
Australian Distribution PTY. LTD
(Virtual Assistant / Writer)
Writing product articles through SEOM and Frase
Monitor/reply to customer emails in a timely manner
Register devices, create invoices, rename expenses, and void invoices
Case study research including services and applications
November 11, 2016
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December 13, 2022
Accenture, Inc.
(Gatekeeper / AR Specialist / Team Lead)
Team Lead (Jun. 1, 2020-Dec. 13, 2022) - Supervise team and schedules, handle escalations, reporting, and data analysis, manage emails, cases, and tickets/issues, review & approve accounts for disabling or write-off. Track daily ad-hocs. Discuss accounts during Client Business Review Meetings.
AR Specialist/Junior Team Lead (Jul. 8, 2017-May 31, 2020) - Call and send email reminders to customers. Manage a team of five people. Handle Cloud Dedicated and CTP accounts and meet or exceed monthly TSL targets.
Gatekeeper (Nov. 11, 2016-Jul. 7, 2017) - Validate emails and convert them to cases and supervise two sets of gatekeepers supporting EMEA and LATAM regions.
March 1, 2014
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June 3, 2016
East West Bank
(Customer Service Associate)
Answer clients’ queries and provide them with bonafide customer service assistance.
Resolve complaints, process exchanges, or routine calls to provide information and guidance.
Compute interest charges and installments.
Resolve declines and errors before the due date.
January 2, 2012
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Deccember 14, 2013
The Cheir Learning School
(Volunteer Teacher)
Build relationships with students and parents. Impart guidance, develop young learners, and teach with good values. Report daily to the principal and compute grades.
August 16, 2010
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December 16, 2011
Lexsys Technologies, Inc.
(IT Staff / Administrative, Executive & Marketing Assistant)
Research supplies from other companies, and check products purchased.
Computer troubleshooting and OS installation.
Upload news, updates, and activities on the company’s website.
Enhance system manuals according to the local government’s system.
Offer and present services to barangay and city governments and attend biddings.
My Services
Data Entry / Customer Service
Answer clients' inquiries via call & enter records in the system. Emails are ensured to be replied in a timely mann
Team Lead / Supervisor
Supervise a team, manage schedules, and review accounts. Attend business client meetings and represent the team.
Email Copywriter
Write emails, look for leads, and send proposals.
Writer / Web Researcher
Search the Internet for information on a wide variety of topics. Write articles or content.
FB Ads Specialist
Advertise your business across Facebook various ad formats and maximize your budget.