2015
Bachelor of Science Major in Management Accounting
Saint Paul School of Business and Law
More Info About Me
Hi, I am Karen Jane. I am your soon to be versatile partner in growing your business. I am a honed Customer Service Representative, passionate in providing effective and efficient customer service and solutions. Multi-tasking is not a foreign thing for me and I can easily cope with it as I was once a part of a highly-demanding work industry (BPO) where being trust-worthy, hardworking, resilient, and resourceful is a must. I am also a dependable bookkeeper with a decent experience in managing daily sales, accounts receivables, and inventory which requires accuracy in details. Aside from providing excellent customer service and performing bookkeeping tasks, I am also a fantastic data entry encoder. My combined work experiences have made myself a highly effective and adaptive worker, not only in a physical working environment but most especially in a virtual working environment.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
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2017
Bertahan Distribution Corporation
(Accounting Staff)
• Recording and maintaining accurate financial records, including sales income, accounts receivable, and inventory in company’s database.
• Managing daily sales records of salesmen, accounts receivables and collections, including following up on past due accounts.
• Coordinating with other branches of the company for financial information.
• Conducting regular physical inventory counts and reconciling discrepancies between physical counts and data in computerized records.
• Managing inventory control systems, including software and databases, to ensure the accuracy and efficiency of inventory management.
2013
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2014
CONVERGYS Philippines INC.
(Technical & Customer Service Representative)
• Providing technical support and assistance to Sprint customers using CST (Computer Simulation Technology) Library.
• Responding to customer inquiries and troubleshooting technical issues related to the company’s products and services.
• Identifying and resolving technical problems through walk-through and simulations in a timely and efficient manner.
• Responding to customer inquiries and complaints, providing information and assistance related to the company’s products and services.
• Resolving customer issues and complaints in a timely and efficient manner.
• Assisting customers with account set-up, bill payments, billing questions, and billing disputes, plan changes and other account management tasks.
• Providing product and service information, troubleshooting technical issues and providing solutions.
• Keeping accurate records of customer interactions and transactions, and maintaining customer accounts.
• Identifying and escalating issues that need to be handled by a higher level of support.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.