Hey I am Karen

More Info About Me

I am a highly motivated professional with a degree in Computer Science, a background in Health Care Services, and currently pursuing a Nursing degree. My healthcare training has equipped me with essential skills in data management, patient communication, and maintaining confidentiality - all vital for providing efficient and compassionate support as a Medical Virtual Assistant. With over seven years of experience in mortgage loan processing, I have developed strong expertise in handling loan applications, compliance documentation, and end-to-end broker support, making me well-suited for a Real Estate Virtual Assistant role. My combined background in healthcare, finance, and technology has strengthened my ability to analyze data, streamline workflows, and deliver accurate, high-quality results under pressure. I bring a balance of empathy, precision, and professionalism to every task I undertake.

Karen Catanghal
Mabalacat City, Philippines
kgcatanghal@yahoo.com
Freelancer
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My Skills and Competencies

Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

Certificate of Participation

My Experience and Education

  • EXPERIENCE
  • EDUCATION
N/A
Bachelor of Science in Nursing

Our Lady of Fatima University

2018
Health Care Services NC II (Nursing Assistant)

Skill Power Institute

2005
Bachelor of Science in Computer Science

Holy Angel University

2020 - 2025
N/A
(Senior Mortgage Broker Admin Assistant)

✔️Preparing loan applications, compliance documents, comparisons, and recommendations
✔️Ensuring adherence to lender and aggregator policies
✔️Handling data entry and monitoring applications from assessment to settlement
✔️Following up with clients, brokers, and lenders for timely progress
✔️Completing servicing calculators and ordering valuation reports
✔️Requesting pricing discounts and assisting with loan audits and reviews
✔️Supervising and guiding loan processors; checking accuracy of work
✔️Communicating with clients and coordinating with banks, valuers, builders, and settlement agents
✔️Managing workflow and ensuring smooth loan processing and settlements

2020 - 2023
Iridium Private Pty Ltd
(Client Service and Admin Support Manager (Part-time home-based))

✔️Communicating with clients via email to gather outstanding requirements for loan approvals
✔️Assisting brokers with various loan types including refinance, first-home buyer, and chattel mortgage applications
✔️Preparing Brokerpad Fact Finds, credit guides, and privacy consents
✔️Analyzing payslips and tax returns to complete servicing calculators, borrowing capacity, and product comparisons
✔️Gathering, organizing, and uploading supporting documents through Mercury CRM and ApplyOnline
✔️Submitting applications to lenders and ensuring compliance with documentation requirements
✔️Following up with credit assessors and lenders for application progress
✔️Completing and managing discharge authority forms with incumbent lenders
✔️Ensuring smooth and accurate loan processing from submission to settlement

2019 - 2020
Later Gator Ecommerce
(Customer Service Representative (Part-time home-based))

✔️Processing warranty claims and refunds
✔️Assisting Shopify customers in checking their order status and answering queries using Zendesk.

2017 - 2019
Ecommerce Fusion Pty Ltd
(Customer Service Representative and Content Moderator (Full-time home-based))

✔️Assisting customers via Zendesk with order status checks and inquiries
✔️Processing refunds, returns of defective orders, and order cancellations
✔️Monitoring and responding to customer inquiries through Facebook pages
✔️Moderating comments and maintaining a professional online presence

2018 - 2019
The Medical City Clark
(ER Nursing Assistant)

✔️Assisting nurses and doctors in providing emergency care to patients
✔️Monitoring and recording vital signs
✔️Assisting with patient hygiene and preparation for treatments or procedures
✔️Assisting nurses with medication preparation and maintaining medication stocks
✔️Preparing equipment and materials needed for treatments and procedures
✔️Maintaining a clean, safe, and organized environment
✔️Restocking medical supplies and ensuring equipment readiness
✔️Assisting in patient transport and providing comfort to patients and families
✔️Supporting the healthcare team in responding promptly to emergencies

2016 - 2018
BMG Outsourcing
(Australian Mortgage Loan Officer and Administrative Assistant)

✔️Assisted brokers with refinance, first-home buyer, and SMSF loan applications
✔️Collected client information and reviewed financial documents
✔️Completed Fact Finds, calculators, and compliance requirements
✔️Managed loan submissions via ApplyOnline and liaised with lenders to settlement
✔️Handled discharges, updated CRM systems, and supported brokers with admin tasks
✔️Maintained brokers’ professional profiles and social media networks such as LinkedIn, tracked referrals and potential leads, organized client databases, and ensured all preparations were completed for the brokers’ needs

2013 - 2016
JPMorgan Chase
(Telephone Banker / Escalations)

✔️Assisted clients with personal and business banking accounts, loans, and deposits
✔️Handled complex and escalated calls, ensuring first-contact resolution
✔️Tracked and resolved client complaints accurately and promptly

2005 - 2013
America Online (AOL)
(Technical, Billing, Sales and Retention Support / Technical Support Level II)

✔️Handled customer concerns via chat and phone for account, billing, and technical issues
✔️Provided excellent customer service and resolved inquiries efficiently
✔️Managed escalated calls and made real-time decisions in the absence of a supervisor
✔️Ensured call quality standards and participated in client calibrations
✔️Supported inbound and outbound inquiries and assisted trainers in guiding new hires

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Mabalacat City,
Philippines
Email :
kgcatanghal@yahoo.com


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