2011
Bachelor of Business Administration Major in Business Management
De La Salle University Dasma
More Info About Me
N/a
My Skills and Competencies
Lead Generation
Email Marketing
Social Media Management
QuickBooks Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2024
SATS LTD.
(Customer Service Agent)
Handle check-in for Jetquay CIP terminal and different airlines such as :
All Chinese carriers (CZ,MU,CA,MF,SC,ZH,NX)
Singapore Airlines (using CRM)
Thai Airways
Starlux
Pre-Arrival/Departure/Transit:
• Review passenger manifests and flight information.
• Prepare necessary documents and materials.
Meet & Greet Service:
• Greet passengers at designated meeting points (arrival/departure gates).
• Verify passenger identities.
• Escort passengers through airport procedures (immigration, customs, baggage claim).
• Assist with luggage handling and transportation.
Passenger Support:
• Provide assistance with mobility aids (wheelchairs, buggies).
• Help passengers complete airport forms and documentation.
• Address and resolve passenger queries and concerns.
Communication:
• Liaise with airline staff and airport authorities.
• Update the Shift Controller on flight updates, delays, or cancellations.
Safety and Security:
• Ensure passenger safety and adhere to airport security protocols.
Other Responsibilities:
• Maintain accurate records and reports.
• Participate in training and development programs.
• Uphold company standards and values.
2021
-
2023
Hopper (Penbrothers)
(Travel Experience Agent)
Help passengers via chat or email for their flight and car rental bookings with HOPPER
work out of multiple GDS and a variety of internal tools and systems to quote, exchange and
refund airline tickets. prioritize high volume of incoming travel requests for air bookings.
2021
-
2023
Sunlife
(Financial Advisor)
Multi-awarded advisor
Respond to prospective customer queries about financial planning.
Explain the different products of the company to clients according to their needs.
Provide clients with customize portfolio on how to manage their money.
2020
-
2021
Magic
(Virtual Assistant)
Cold calling/ appointment setting
using Crm tools
product research
email management
event and calendar creation
Microsoft excel proficient
Travel booking
data entry
Lead generation
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Specialist
Track expenses, manage cash flow & create invoices.
Lead Generation
LinkedIn profile sourcing LinkedIn research Contact list building Email list building
Email Marketing
I would love personalizing every email sent to different leads.