2004
BS of Computer Engineering
Notre Dame of Tacurong College
More Info About Me
Hi, My name is Kaithrynn Lou but you can call me Kaye.
I'm a patient, hard-working, open-minded person who loves to work with others and get things done. I'm also a flexible person who can adapt to new challenges as they arise.
If you're looking for someone who has strong work ethics and excellent customer service skills, then look no further than me! I can work with less supervision and easily learn new things for the better of my career.
I love to multitask and have strong analytical thinking skills . I am also a strong analyzer of data and information, which will help you as your project manager.
My Skills and Competencies
Social Media Management
Data Entry Specialist
Executive Virtual Assistant
Online Bookkeeper
Certificates
My Experience and Education
2021
-
2024
Freelance
(Executive Virtual Assistant/Social Media Manager)
· Respond to emails and phone calls
· Schedule meetings
· Book travel and accommodations
· Manage a contact list
· Prepare customer spreadsheets and keep online records
· Organize managers’ calendars
· Perform market research
· Address employees administrative queries
· Invoicing and tracking company's Profit and Loss expense
· Provide customer service as first point of contact
- Record financial transactions.
- Manage payroll.
- Monitor accounts receivable and payable.
2019
-
2022
JP Morgan Chase Bank and Co. PGSC
(Account Specialist 2 (Chargeback Officer))
- Processing draft retrieval requests, chargebacks, representations, pre-arbitrations/arbitrations and pre-compliance/compliance according to VISA/AMEX/JCB/Discover/AMEX Operating Regulations to achieve a satisfactory resolution of customer transactional disputes or recovering on behalf of the Bank in the event of a Fraud or Collection status on an account.
- Identifying, validating and documenting day-to-day challenges or difficulties encountered, forwarding information to the Manager including a recommended solution.
2015
-
2019
JP Morgan Chase Bank and Co. PGSC
(Account Specialits 1 (Fraud Call Center))
- Identify suspicious activity using the fraud monitoring tool and other systems.
- Review and monitor member account registration, deposit and withdrawal transactions..
- Perform initial investigations and take immediate corrective action to mitigate losses to the business.
- Chargeback administration and case management.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Online Bookkeeping
Manage company's financial data and maintaining accounts payable and receivable, payroll, and daily financial entries.
Executive Virtual Assistant
Administrative tasks, including answering emails, scheduling meetings and making travel arrangements.