2019
Bachelor of Science in Hospitality Management
La Salle University
More Info About Me
I'm Kaisey, a 26-year-old professional who enjoys learning and growing. My journey started with a degree in Hospitality Management, leading me to a role in resort front desk operations. My front desk gig was cut short due to the pandemic but it also led me to ESL teaching for two years, where I honed my communication and adaptability in various settings. I'm now an Onboarding Manager / Administrator and Chat Support specialist, thriving in a dynamic work-from-home environment. In my free time, I'm diving into graphic and web design, excited to apply my creativity in new ways.
My Skills and Competencies
Graphic Design
File Management
Data Entry
Certificates
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My Experience and Education
2022
-
2025
Phoenix Management
(Chat & Admin Support | Onboarding Manager)
Manage onboarding of new talents, ensuring a professional and smooth experience.
Provide real-time chat support, addressing inquiries, resolving issues, and relaying information to management when needed.
Handle the creation and setup of social media (Instagram) accounts.
Coordinate with other departments to ensure tasks are done correctly and ensure seamless workflow.
Handle sensitive data, ensure accurate and efficient input into databases, and maintain and update existing data.
2020
-
2022
GTC / BestOne
(ESL Tutor)
Conducted one-on-one lessons for students from elementary to adult learners, utilizing provided materials.
Maintained records of student progress and communicated updates to clients and management.
Designed engaging visuals to support lesson delivery and student learning.
2020
-
2020
Be Resort
(Front Desk Associate)
Work closely with other staff to ensure everything runs smoothly and guests are well taken care of.
Handled guest check-ins and check-outs smoothly and accurately using our system.
Processed payments and kept basic records of transactions when needed.
Answered incoming phone calls and responded to emails in a helpful and polite manner.
Greet all guests with a smile and a friendly attitude, making them feel welcomed and valued from the moment they arrive.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Research
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.