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Bachelor of Arts in Communication
Pamantasan ng Lungsod ng Muntinlupa
More Info About Me
22 years old, currently 1st-year student taking Bachelor of Arts in Communication. I am currently employed at Majorel as a Quality Coach.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2023
Majorel Alabang
(Context moderator/Quality Coach)
I worked as a content moderator in this company’s first year. We are moderating videos on a social media platform. And after a year, I was promoted to Quality Coach where I was asked to maintain the quality of the team and to assure to hit the target scores. I also conduct coaching sessions to know the root cause analysis and to create an action plan to ensure the same challenges won’t happen again.
2020
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2020
Concentrix
(Customer Service Representative)
We are supposed to answer the inquiries of customers through calls. We ensure that we can provide help with their concerns.
2019
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2020
Teletech
(Customer Support Specialist)
We are the ones assigned to answer the inquiries and concerns of customers through chat. It’s quite challenging since we’ve been communicating to the customers by chat we’re they can’t feel our concern. But I enjoy staying at this company where my BPO journey starts.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.