Blank Year
Bachelor of Science in Information Technology
Technological Institute of the Philippines QC
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
Concentrix
(Customer Service Representative (Account: Macys))
Inbound - Taking of orders, processing of payments, processing of discounts, Tracking of orders, Updating information.
2022
-
2022
Alorica
(Customer Service Representative (Account: Verizon))
Inbound - Fully assist customers with their request regarding their account with Verizon.
2021
-
2022
Sitel
(Customer Service Representative (Account: Virgin Media))
Inbound Retention - Receiving calls from customers who want to cancel their services, we will try to retain them by offering discounted packages.
Outbound XSell - We call customers to offer other services.
Outbound Collection - We call customers to retrieve the equipment.
Outbound Upsell - We call customers to offer upgrades on their services.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.