2018
BS in Computer Engineering
Bohol Island State University – Main Campus
More Info About Me
I'm passionate about my work. My initial priority is client satisfaction and I always concerned about the client's satisfaction by providing the highest possible results. I love this type of work, am available for long or short-term projects and am very flexible. Microsoft Excel is one of the most-used software programs in the business world, that is why I'm here to make sure you get the full benefit of it. I would love to put my expertise to work for you!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2023
Freelancer
(Data Entry)
• Data Entry: Accurately inputting data into databases, spreadsheets, or other designated platforms.
• Data Verification: Verifying and reviewing data for accuracy, completeness, and consistency.
• Data Organization: Sorting and organizing data in a logical and structured manner.
• Data Maintenance: Regularly updating and maintaining databases, ensuring data integrity.
• Data Analysis: Conducting basic analysis of data sets to identify patterns, trends, or errors.
• Record Keeping: Creating and maintaining detailed records of data entry activities.
• Data Retrieval: Retrieving specific data or generating reports as requested.
• Task Management: Prioritizing tasks and managing time effectively to meet deadlines.
• Communication: Collaborating with team members or clients to gather necessary information or clarify data requirements.
• Confidentiality: Maintaining strict confidentiality and data security protocols.
2023
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2023
Accenture
(App/Cloud Analyst)
• Provide customer-facing product Engineering support for Office365
• Provide real-time client support for faster resolution of cases
• Conduct research on complex cases, validate cases for escalation to Backline and contributes to knowledge management initiatives
2019
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2023
SuiteWorks
(Senior IT Specialist)
• Receive and process customer requests- provide live chat, phone, and email support and investigate software problems and perform remote troubleshooting and log collection.
• Closely coordinate with business analysts, software engineers and developers, quality assurance specialists, and subject matter experts in completing cases and improving methods for data collection, storage, and analysis.
• Maintain good customer relationships by communicating well and consistently providing high-quality customer service.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.