Hey I am Juvenal

About me

I am an experienced service professional with a demonstrated track record in managerial function in leading service center operations.
I specialize in Customer Service – Field Service and Applications Support, Service Operations Management, Equipment Engineering Maintenance, Process Control, and Quality Management. My field of experience includes Medical Devices, Semiconductors, Electronics, and Food Manufacturing industries.
My mission is to lead and contribute to any business organization to attain its long-term goals, by inspiring a culture of service and nurturing a collaborative team attitude. My skills in establishing, managing, and growing service enterprises can be valuable to any business organization.
I offer a virtual assistant service. Being a professional field service person, I naturally possess a work attitude that delivers results. I am accustomed to working remotely, under minimal to zero supervision, highly organized, with keen attention to detail, resourceful, reliable, and able to handle challenges, a perfect fit for anyone seeking for a dependable virtual assistant.

Juvenal D. Orejas
Taguig City, Philippines
juvi.orejas@gmail.com
Freelancer
View Work Hire Me

My Skills and Competencies

Service Management
Data Analyst
Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2013
Master of Science in Engineering Management

Mapua University

2006
Bachelor of Science in Computer Engineering

Manuel S Enverga University

2021
Master's in Management major in National Security Administration

Philippine Christian University

2017 - 2022
ICU Medical Philippines Inc.
(ASEAN Service Manager)

- I Led and managed the Philippines Field Service Center Operations.
- Initiated and Implemented the Annual Preventive Maintenance Plan for ~5,000 medical devices installed across ~75 hospital sites nationwide.
- Actualized strategic plans, managing scheduled PMI, Device Installations, and Non-scheduled Service Activity within budget.
- Managed Service Revenue Growth on Billable Service, and Sales of Spare Parts.
- Maintained team morale to increase loyalty, productivity, and quality of service by providing detailed job training, mentoring, and by establishing clear benchmarks.
- Managed team performance KPIs, adhering to client Service Level Agreements (SLAs).
- Worked cross-functionally within the organization, with external partners, and vendors.
- Enforced compliance with corporate and global procedures on Good Manufacturing Practice (cGMP), as aligned with the regulatory authority.
- Worked with Quality on Resolving Process Non-Conformances and CAPA.
- Created local procedures, aligned with global standards, to efficiently serve local customers.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Active participation in client consultations and product demonstration to support sales efforts.

2009 - 2016
Hospira Philippines Inc., (acquired by Pfizer)
(Technical Sales and Service Engineer)

- I was the start-up Engineer that established and managed the Philippines Field Service Center Operation.
- Initiated and actualized Preventive Maintenance Plan for 3,000 devices installed nationwide.
- Created service documents, checklists, and equipment calibration program.
- Managed team member training profile and monitors timely completion of training.
- Maintained team morale to increase loyalty, productivity, and quality of service by providing detailed job training, mentoring, and establishing clear benchmarks.
- Monitored team performance adhering to service level agreements (SLAs).
- Accomplished non-routine client requests, & on-site commissioning of medical devices.
- Completed scheduled preventive maintenance.
- Analyzed and troubleshoot problems and provided prompt repair and corrective actions.
- Documented and Investigated product complaints and provided the solution.
- Resolved Process Non-Conformances and generates CAPA as needed.
- Led the implementation of medical device recall, market action, and field corrections.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Completed assigned special projects.
- Delivered equipment operations and maintenance training to customers and sales team members.

2003 - 2009
ICOS Vision Systems Ltd (acquired by KLA)
(Senior Applications Support Engineer)

• Key account project manager. Led a team of Engineers. (covering customers in Cavite area)
• Created relationships with key decision-makers and served as external technical spokesperson.
• Worked cross-functionally within the organization and with external partners, integrators, and vendors.
• Collaborated with R&D team on prototype installation, S/W Upgrade, beta testing, and debugging.
• Performed Failure analysis, reproducing problems, & escalating to R&D to reach a solution.
• Diagnosed and resolved machine operation variations, technology applications, and equipment problems.
• Delivered equipment training to technicians, and engineers on product use and maintenance.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Service Management

Expert in Service Operations Management

General Virtual Assistant

Professional Virtual Assistant Expert Online Business Manager

Data Analysis

Visualizes Data using graphs, infographics, etc, creating interactive dashboard / report that impacts decision.

Testimonials

Author

J. de Ruyter "Toto" Oroceo, RMT, MBA, FICD

LinkedIn, March 16, 2011, J. de Ruyter "Toto" managed Juvenal directly
"I worked with Juvenal for a few months time in 2009 when he joined Hospira as a TSS Engineer. He is a hardworking employee and a very knowledgeable engineer. Hospira was able to save on significant repair costs (including shipping costs) on equipment because of Juvenal's technical know-how despite of lack of training at that time. Juvenal is highly reliable, & an efficient worker. He is also a good team player."


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Taguig City,
Philippines
Email :
juvi.orejas@gmail.com


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