2017
Bachelor of Science in Business Administration Major in Marketing Management
University of San Agustin
Allow me to be your Virtual Assistant Genie ready to grant your wishes!
I am a dynamic and tech-savvy professional with a degree in business administration specializing in marketing management. I bring a wealth of experience from diverse industries, including BPOs, eCommerce, and real estate. My passion for technology and innovation drives me to continuously improve processes and exceed expectations, making me an invaluable asset to any team.
What are you waiting for? Let me make your life a little easier!
Professional Skills
Data Entry
Content Creator
Customer Service
Email Management
Calendar Management
Social Media Management
Project Management
Certificates
×
![]()
My Experience and Education
2019
-
2024
Transcom
(Customer Service Representative, Admin Assistant)
As a Customer Support Representative and Admin assistant, I played a pivotal role in delivering exceptional customer service and administrative support. Initially, I provided frontline assistance to customers, expertly handling inquiries and resolving issues through Zendesk, and later transitioning to Salesforce. In my administrative capacity, I took on the responsibility of managing and organizing customer data, tracking performance metrics, and ensuring the smooth operation of daily activities.
2017
-
2019
Sta. Lucia Marketing
(Project Coordinator, Social Media Assistant)
I was overseeing and coordinating real estate projects from inception to completion. Having worked closely with various stakeholders, including developers, contractors, and clients, to ensure that projects were executed efficiently and met all deadlines and quality standards. My role involved meticulous planning and organization, managing project timelines, budgets, and resources to keep everything on track. I was responsible for preparing detailed reports, tracking project progress, and communicating updates to all relevant parties. In addition to my coordination duties, I was also creating, curating, and scheduling content across various social media platforms, ensuring that it was aligned with the company’s marketing goals and real estate projects. I’ve also monitored social media trends, analyzed engagement metrics, and adjusted strategies to optimize performance and reach.
2016
-
2017
Subaru(OJT)
(Intern)
I have gained hands-on experience in the automotive industry, working closely with various departments to support day-to-day operations. My role involved assisting with administrative tasks, coordinating with different teams, and contributing to ongoing projects aimed at improving efficiency and customer satisfaction. I was involved in data management, where I helped organize and analyze data related to sales, customer feedback, and inventory.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Project Coordination
Managing and organizing the various tasks, resources, and activities required to complete a project successfully.
Virtual Assistance
Provides various services to businesses or individuals, typically using the digital tools.