2014
Bachelor of Science in Information Technology
STI College Dasmariñas
Who is Justine Moreno?
I have completed my Bachelor of Science in Information Technology studies at STI College Dasmariñas, Philippines. I have been into Graphics Design since 2014. During my days in College this is where I found myself really into Graphics Design. I was the lead Graphics Designer of our Thesis during our last semester. College is where I was able to fully utilize my Adobe Photoshop skills that I learned during High school. I have won some competitions like being the “Best in Logo Making Contest” using Adobe Photoshop CS3 and came “1st runner-up in the Wash Day T-shirt Design Contest” using Adobe Photoshop CS5. I had the opportunity to work as a Graphics Designer for 2 yrs at Trinity BPO. I also have been a Technical Support Representative for a year at RJ Globus Solution under PSI Managed. I have also experienced working with different clients throughout the years regarding their businesses to create Logo, Menus, Tarpaulin, Designs for the Social Media Pages, and etc.
My Skills and Competencies
Graphics Design
Data Entry (Encoder)
Adobe Photoshop
Adobe Illustrator
Certificates
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My Experience and Education
2020
-
2021
RJ Globus Solutions – PSI MANAGED
(Technical Support Representative)
• First point of contact for all users calling for Helpdesk Support hotline.
• Deals with hardware and application support queries and issues reported to the support desk.
• Take ownership and responsibility of issues from start through to a successful resolution.
• Escalate issues and involve Tier 2 wherever required in order to resolve issues as quickly as possible.
• The duties require that the Helpdesk Desk Agent receives and logs queries using some applications such as Zendesk, Live Person and other Helpdesk related applications.
• Develop a sound understanding of Help Desk operations and related applications and systems as well as business-related processes and procedures.
• Develop technical knowledge of each system within the company profile and specialized knowledge of certain nominated applications.
• Maintain adequate knowledge of operating systems and application software used to provide a high level of support.
• Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedures.
2019
-
2020
Outsource Advantage Corp (Sky View Lounge)
(Lounge Utility)
• Provides Customer Service to passengers on the Departure Area
• Handles the cleanliness of the lounge.
• Bar Attendant
• Food Attendant
• Stewarding
• Housekeeping
2016
-
2019
Trinity Business Process Outsourcing
(Graphics Designer)
• Create visual concepts, by hand or using computer software, to communicate ideas that inspire, inform, or captivate consumers.
• Meet with clients or the art director to determine the scope of a project.
• Advise clients on strategies to reach a particular audience.
• Present the design to clients or the art director.
• Incorporate changes recommended by the clients into the final design.
• Review designs for errors before printing or publishing them.
SERVICES
Data Entry (Encoder)
The typical skillset describing a good data encoder includes speed, accuracy, good vision, excellent computing skills.
Content Creation (Banner, Ads, Logo, Promotional Designs)
Created lots of successful business Ads, Logo and other social media promotional materials.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.