2013
Blank
Southville National Highschool
More Info About Me
Hello, my name is Justine Rai. Since 2018, I've been working as a customer support representative, honing my talents in providing outstanding service and developing strong client relationships. I also got important sales experience during my employment, having spent more than a year in the sales department of Lawnstarter.
In addition to my experience in customer service and sales, I have received training in Social Media Management, which has given me the knowledge and skills to engage and manage social media platforms to promote businesses and connect with their target audience. In addition, I have dabbled in Shopify Dropshipping, learning the subtleties of running an online store and managing the end-to-end process of product sourcing, marketing, and order fulfillment.
Combining my customer service, sales, and e-commerce skills, I bring a well-rounded perspective to any role I undertake. I am passionate about providing outstanding service, building meaningful connections with customers, and leveraging digital platforms to drive business growth.
I am excited to bring my expertise and dedication to a new opportunity where I can contribute to the success of a team and help deliver exceptional experiences to customers.
My Skills and Competencies
Social Media Management
Shopify VA
Data Entry
Content Creator
Certificates
My Experience and Education
2021
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2023
LawnStarter(Freelance)
(Sales Phone Representative)
o Inbound and outbound calls (warm calls).
o In this position, I'm taking around 200 calls a week. Some sales are completed in calls that last 6 to 15 minutes.
o We match lawn care professionals with homeowners, provide job estimates, and successfully book and upsell customers for recurring services.
o Connecting with a Western individual and closing a sale over the phone. Overcoming objections and upselling skills is a must.
2019
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2021
ALORICA CENTRIS
(Customer Service Representative/Team Lead Pacesetter)
This is a managerial role within an organization that involves leading and supervising a team of Pacesetters. Pacesetters are typically high-performing individuals who set the pace and standards for performance within a company or department. As a Pacesetter Team Lead, I had to inspire, motivate, and guide my team members to achieve their goals and exceed performance expectations.
2018
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2019
The Results Co.
(Customer Service Representative)
o I was an Inbound Telecommunication and Frontline agent (care), and we did programming and basic phone troubleshooting.
oWalking through the customer to check what is the reason why they can't use their phone. Enroll their account to available plans in their area, and look into outages.
2016
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2017
Watsons Phils.
(Sales Clerk)
Greet customers and provide assistance in locating products, answering questions, and offering recommendations based on their needs. Assist customers in making purchasing decisions and provide information about product features, benefits, and usage.
Maintain an organized and visually appealing store environment by arranging products on shelves, restocking merchandise, and ensuring proper signage.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify VA
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