2013
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Southville National Highschool
More Info About Me
Hello, my name is Justine Rai. Since 2018, I've been working as a customer support representative, honing my talents in providing outstanding service and developing strong client relationships. I also got important sales experience during my employment, having spent more than a year in the sales department of Lawnstarter.
In addition to my experience in customer service and sales, I have received training in Social Media Management, which has given me the knowledge and skills to engage and manage social media platforms to promote businesses and connect with their target audience. In addition, I have dabbled in Shopify Dropshipping, learning the subtleties of running an online store and managing the end-to-end process of product sourcing, marketing, and order fulfillment.
Combining my customer service, sales, and e-commerce skills, I bring a well-rounded perspective to any role I undertake. I am passionate about providing outstanding service, building meaningful connections with customers, and leveraging digital platforms to drive business growth.
I am excited to bring my expertise and dedication to a new opportunity where I can contribute to the success of a team and help deliver exceptional experiences to customers.
My Skills and Competencies
Social Media Management
Shopify VA
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2023
LawnStarter
(Sales Representative/Cold Caller)
- Increased company earnings by taking calls from interested people and turning them into happy customers for lawn
mowing services.
- Crushed monthly sales goals, consistently hitting 75-85% of what we aimed for, even though the target was 65%.
This showed my strong ability to convince people.
- Made each sale worth more by getting customers to buy extra services 12-15% of the time, easily beating the 10%
goal. I did this by suggesting the right products.
- Built strong connections with customers, figuring out what they needed and offering solutions that led to lots of
successful sales.
- Key Tools: Admin/Salesforce CRM, Script, Microsoft Excel, Google Workspace, Jira.
2023
-
2025
Scholarly
(Virtual Assistant/Canva Editor)
- Supported tutors so that students always received help quickly and effectively through online chat.
- Used Canva to design awesome presentations, practice tests, and learning guides that really helped students
understand and get involved.
- Helped manage office work smoothly, such as sending out award certificates using LMS and Tidio, and keeping our
learning materials tidy and ready to use.
- Key Tools: Canva, Microsoft Excel, LMS, Tidio, Slack.
2018
-
2021
Alorica
(Customer Service Representative)
- I started by helping many different bank customers. I answered their questions about credit cards, debit cards,
personal loans, and rewards programs. These questions came from different parts of the bank, like regular retail,
company offices, airlines, vacation clubs, and even the NFL.
- I became really good at solving tricky money questions. This included things like moving money between accounts
(balance transfers), closing accounts, handling complaints (claims), helping people use their rewards, and checking if
they could get a loan.
- I consistently made customers very happy, achieving an amazing 90% satisfaction score for three months. This
strong performance led to my fast promotion to Web Support Specialist.
- As a Web Support Specialist, I was the main point of contact for any digital issues.
- Even during very busy periods, I efficiently managed how long I spent on calls (Average Handle Time) and the time I
needed after calls to wrap things up (After Call Work).
- Key Tools: CRM, MS Teams, Microsoft Excel, Google Workspace.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify VA
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