2018
BS Marine Transportation
PNTC Colleges
Your Next Virtual Assisant
Hello, my name is Justine Philip Bayocot, but you can call me Jus, Justine, Philip, or JP. I am 25 years old, living in the Philippines, and currently single.
For the past three years, I've been dedicated to providing exceptional customer service. As a chat support, I’ve honed your communication skills, patiently addressing inquiries, resolving issues, and ensuring customer satisfaction. My ability to empathize with clients and maintain a positive attitude has made me an asset to my team. Whether handling emails or live chats, I’ve consistently upheld the company’s reputation for outstanding service. My experience as well in BPO industry made me proficient in data entry, making sure the accuracy and consistency whether it’s updating customer profiles, inventory data. My commitment as well to maintaining data integrity has contributed to streamlined processes and reliable records.
As an experienced data entry specialist, I excel in precision and organization. Allow me to refine your processes for accurate data management and smooth workflows. Moreover, my expertise in lead generation could contribute to your business's growth. Let's work together to enhance your operations!
My Skills and Competencies
Data Collection
Lead Generation
Customer Support
Data Scraping
Data Management
Data Entry
Certificates
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My Experience and Education
2020
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2023
TaskUs
(Customer Service Representative - Chat Support)
● Answers and resolving customer issues through chat and email.
● Did some minimal admin tasks such as managing team meetings,
schedules, staffing to mitigate the queues.
● Became a POC of a team that my supervisor is handling.
● Making reports of a team performance.
● Became a top performer for a couple of months.
2019
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2019
Infocom Technologies Inc.
(Social Media Specialist)
● Optimize company profiles on various social media platforms
● Identify target audiences, choose appropriate platforms, and outline content themes.
● Monitor user-generated posts, comments, and messages.
● Enforce community guidelines, respond to inquiries, and address concerns.
2018
-
2018
Metro Retail Stores Group Inc.
(Sales Support Associate)
● Answering customers’ questions to help them find the items they are looking for
● Locating items for customers to finalize their purchase
● Taking inventory, stock, and restocking merchandise
● Worked with other team members and leaders to ensure a high-quality customer experience
● Making flyers and signages for store promos and stuff.
My Services
Customer Support
Attract potential leads by answering product or service questions and suggesting information about products or services.
Data Entry / Web Researcher
Responsible for inputting data from sources into your database, ensuring that all necessary data is being entered.
Lead Generation
Responsible for identifying business leads through channels including market research, email campaign, and social media.
Testimonials
Dhamielyn A. Sarno, MIT
I had the pleasure of mentoring Justine Philip G. Bayocot as a general virtual assistant trainee. He is a quick learner and eager to take on new challenges. He is also a highly organized and efficient worker who is always willing to go the extra mile to get the job done right. I highly recommend Justine Philip G. Bayocot. He is a valuable asset to any team.