2019
BS Information Technology
Bicol University
More Info About Me
I am a dedicated professional with a diverse background in user experience coordination, e-payment support, and customer service, all centered around enhancing user satisfaction and operational efficiency. My combined experiences have equipped me with a unique blend of organizational, technical troubleshooting, and customer-centric communication skills, making me a versatile asset focused on optimizing user journeys and delivering impactful support.
My Skills and Competencies
Graphic Designer
Data Entry
Content Creator
Social Media Management
Certificates
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My Experience and Education
2023
-
2025
Infosys BPM
(UX Research Participant Recruitment Coordinator)
As a UX Research Coordinator, I work closely with the UX Researchers to plan, recruit and schedule participants for a wide range of UX studies.
2021
-
2023
TDCX
(Account Specialist)
E-Payment Support Specialist who delivers exceptional support to our users across multiple channels including phone, chat, and email. Investigate and troubleshoot user issues promptly, escalate bugs effectively, and help ensure a smooth and reliable e-payment experience.
2019
-
2021
Teleperformance
(Customer Service Representative)
Responsible for managing all customer inquiries related to account information, products, services, plans, and policies for a US telecommunications account. This role involves handling inbound calls with professionalism and efficiency to ensure customer satisfaction and support.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.