2019
BS Information Technology
Bicol University
More Info About Me
Hi there, and welcome to my portfolio! I’m Justine May Berango, your go-to Virtual Assistant for keeping things organized, running smoothly, and getting tasks done right. I’m all about making work easier for you—whether it’s managing schedules, coordinating projects, handling client communication, or troubleshooting little tech hiccups along the way.
I’m detail-oriented, quick to adapt, and always ready to jump in with solutions that save you time and stress. I love helping businesses stay on track so you can focus on the big-picture goals.
I’m excited to collaborate with you, bring fresh ideas to the table, and help your business thrive. Let’s work together to turn your goals into results.
My Skills and Competencies
Administrative & Organizational Skills
Recruitment & Research Support
Customer Service Excellence
Technical & Product Support
Communication Skills
Problem-Solving & Critical Thinking
Relationship Building & Networking
Data Management & Documentation
Certificates
My Experience and Education
2023
-
2025
Infosys BPM
(UX Research Participant Recruitment Coordinator)
• Efficiently source, screen, and recruit qualified research participants for UX studies, ensuring alignment with project goals.
• Collaborate closely with UX researchers to define and understand key participant requirements for each study.
• Curate and maintain high-quality participant pools, guaranteeing reliable and representative data for research outcomes.
• Organize and manage calendars, timelines, scheduling details, and logistics for multiple concurrent UX studies with precision.
• Track, analyze, and document participant activity using database management and data analysis skills to keep accurate records.
• Network and build relationships with potential participants to generate fresh leads and expand recruitment opportunities.
2021
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2023
TDCX
(Account Specialist)
• Deliver exceptional customer support across various communication channels (phone, chat, and email) with a focus on providing a positive experience
• Analyze customer requirements and research existing issues to develop effective solutions that address their needs and clarify any confusion
• Strive for first contact resolution and collaborate with service partners and internal teams to ensure timely case closure in adherence to service standards
• Offer valuable feedback to improve tools, resources, procedures, and guidelines, aiming to enhance workflow and enhance the overall customer experience
• Ensure the highest level of customer satisfaction by delivering top-notch services through appropriate procedures
• Foster lasting relationships and go the extra mile to engage customers
2019
-
2021
Teleperformance
(Customer Service Representative)
• Respond to inbound customer calls and inquiries about mobile, broadband, or bundled telecom services in a polite and professional manner
• Provide clear explanations about available products, features, current promotions, and account options to help customers make informed decisions
• Troubleshoot basic to moderate technical problems related to connectivity, devices, or service disruptions by following standard procedures
• Address concerns related to billing, payments, and service usage, ensuring all transactions are handled with accuracy and confidentiality
• Record customer interactions accurately in the CRM or support system to ensure data integrity and proper case tracking
My Services
Administrative Support
Provide reliable admin support — from calendar, emails, docs, to project coordination and client communications.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service
Deliver prompt, friendly support via chat, email, or messages — ensuring client satisfaction and smooth communication.