2016
Bachelor of Science in Marine Engineering
Technological Institute of the Philippines
More Info About Me
Hey there, I'm Justine, 26 and thriving! You didn't stumble here by chance; you're on the hunt for a virtual assistant extraordinaire. With my skills and experience, once you have me, you won't want to let go. Let's make this collaboration unforgettable!
I've been on a thrilling journey through the dynamic realm of Business Process Outsourcing (BPO). In this world, I've fine-tuned my customer service prowess while becoming a telco wizard and a social media virtuoso. It's not just a job; it's my passion—connecting with customers, decoding telecom intricacies, and conquering the digital frontier. My BPO voyage has equipped me with the tools to master the art of communication, tackle telecom puzzles with patience and precision, and turbocharge brand presence in the fast-paced online galaxy. It's not just a career; it's my commitment to excellence, adaptability, and delivering unparalleled service in a customer-centric universe. The future holds exciting possibilities, and I'm ready to make a lasting impact in the world of customer service and digital wizardry.
If you're searching for the perfect partner to steer your ad campaigns to success, look no further – we're the missing piece to your advertising puzzle. With my extensive experience in social media management, I will be a big asset and making sure that those ads are on the run.
My Skills and Competencies
Facebook Ads
Administrative Task
Social Media Management
Data Entry
Certificates
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My Experience and Education
2022
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2023
TDCX
(Customer Specialist)
As an ad specialist we research markets, create compelling content, manage budgets, optimize campaigns, and communicate with clients, aiming to promote products effectively. We also ensure that ads comply with advertising policies, and making sure that our clients were assisted to any related Ads issue.
2018
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2022
Alorica
(Chat Support Representative)
As Tech Support through chat we provide assistance with device troubleshooting, network connectivity problems, billing inquiries, and account management. As an expert we possess a deep understanding of Verizon's mobile products and services, allowing us to guide our customers in choosing suitable options. Additionally, we assist with network-related concerns, app troubleshooting, device setup, and offer policy guidance. Maintaining professionalism, chat etiquette, and accurate documentation of interactions are essential aspects of our role.
2017
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2018
Convergy's Philippines
(Technical Support Representative)
As AT&T Tech Specialists we provide vital technical support, product knowledge, and customer assistance. We troubleshoot issues, assist with service setup, explain products, manage accounts, and ensure network reliability. Additionally, we offer device support, technical training, and stay updated on industry trends. Our role involves documentation and collaboration to deliver a positive customer experience while navigating AT&T's telecommunications services and products.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.