2018
Bachelor of Science in Hotel and Restaurant Management
University of Perpetual Help System – Dalta
More Info About Me
I’ve been part of the gaming industry since 2018, focusing on office-based and back-office roles where I gained experience as a payment officer, customer service representative, risk and fraud analyst, product debugger, quality assurance tester, and data quality analyst. These roles strengthened my skills on how to stay organized under pressure, analyze data with accuracy, and solve problems efficiently while maintaining professionalism.
As I transition into becoming a Virtual Assistant, my goal is to provide reliable support by managing essential tasks, keeping things organized, and helping business owners focus on what matters most—growing their business.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
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2025
Mind Tree Training Tutorial Inc.
(Data Quality Analyst)
• Verified website landing pages and account data
• Checked system integration and ID accuracy
• Maintained records and documentation
2024
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2024
Mind Tree Training Tutorial Inc.
(Product Debugger)
• Adjusted and tested game settings to ensure proper performance and alignment with company standards
• Monitored system outcomes and identified irregularities for improvement
• Collaborated with QA and development teams to resolve product issues and enhance product stability
• Maintained clear documentation of adjustments, results, and test findings.
• Helped improve product stability and user experience
2023
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2024
Mind Tree Training Tutorial Inc.
(Risk and Fraud Analyst)
• Monitored game to identify unusual or risky activities
• Balanced game outcomes in line with company standards to reduce risks and maintain stability
• Reviewed transactions and activities to detect unusual patterns
• Investigated potential fraud cases and verified account details
• Coordinated with teams to resolve issues and prevent risks
• Maintained accurate records of findings and actions
2021
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2022
Yinsheng Company
(Risk and Payment Officer)
• Processed and verified customer payments accurately
• Monitored transactions to identify unusual or risky activities
• Investigated payment concerns and coordinated resolutions
• Kept detailed records to support secure operations
2020
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2021
Interconnected Wealth Technology Inc.
(CSR / Marketing)
• Assisted users with inquiries, account issues, and platform navigation
• Handled customer concerns with professionalism and timely solutions
• Promoted platform features and services to increase user engagement
2018
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2020
W. Bridges Manpower Corp.
(Payment Officer)
• Processed and validated customer payments with accuracy
• Monitored transactions to ensure smooth and timely completion
• Coordinated with internal teams on payment-related issues
• Maintained accurate financial records and reports
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.